Clinical Business Operations Representative 3 - Doral

University of Miami•Doral, FL

6d•Onsite

About The Position

The Department of Urology at the University of Miami is seeking a full-time Clinical Business Operations Representative 3 to work on-site in Doral, Florida. The role facilitates prompt resolution of issues related to pre- and post-care in daily clinical operations and performs administrative and receptionist functions, including answering calls, managing patients efficiently, and obtaining necessary patient-care information and records. The representative serves patients courteously and professionally while supporting divisional and departmental service standards. The position provides general clerical and administrative support to the department and its leadership, including preparing reports and presentation materials, responding to routine inquiries, scheduling appointments, maintaining calendars and files, preparing correspondence, and greeting visitors. In the Urology department, the representative schedules follow-up appointments and procedures, communicates with physicians and nurses about patient care, scans outside records into the online system, routes medical concerns to appropriate clinical staff, and assists with CRM and patient advice requests. The role requires adherence to University and department policies and protection of confidential information and University assets.

Requirements

High school diploma or equivalent.
At least 2 years of relevant experience.
General knowledge of office procedures and operations.
Ability to accurately prepare and maintain records, files, reports, and correspondence.
Effective oral and written communication skills.
Ability to maintain effective interpersonal relationships.
Ability to handle confidential information with discretion.
Accuracy and attention to detail when completing assignments.
Proficiency with computer software, including Microsoft Office.
Bilingual in English and Spanish.
Excellent communication and organizational skills.
Ability to work independently and/or collaboratively.
Commitment to the University’s core values.

Nice To Haves

Prior experience in a patient-care or healthcare setting.

Responsibilities

Support the department and its leadership with daily clerical tasks.
Prepare basic reports, charts, budgets, spreadsheets, and presentation materials.
Respond to routine inquiries from internal and external sources using standard correspondence or other messaging.
Plan meetings and take detailed minutes as needed.
Answer phone calls, provide information, or connect callers with appropriate staff.
Schedule appointments and update calendars.
Make travel arrangements and reservations for department leadership and staff as needed.
Compose and type correspondence and informative materials.
Greet visitors and provide general support.
Develop and maintain the department filing system.
Follow University and unit-level policies and procedures and safeguard University assets.
Schedule Urology patients for follow-up appointments and procedures as directed by physicians and in accordance with appointment policies.
Communicate with physicians and nurses concerning patient care.
Manage and scan outside records into the online system so information is available to physicians before clinic begins.
Triage patient medical problems or inquiries to the appropriate nursing or physician staff.
Assist with reviewing and responding to CRM requests and patient advice requests.