Clinical Business Operations Representative 3 (HYBRID)

University of Miami•Miami, FL

5d•Hybrid

About The Position

The Department of Medicine is seeking a full-time Clinical Business Operations Representative 3 for a hybrid position at the UHealth campus. The representative facilitates prompt resolution of problems related to pre- and post-care in daily clinical operations. The role includes general administrative and receptionist functions, such as answering incoming calls, managing patients efficiently, and acquiring necessary patient care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.

Requirements

High school diploma or equivalent.
Minimum of 2 years of relevant experience.
Skill in data entry with minimal errors.
Ability to communicate effectively orally and in writing.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
An appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple departmental telephones, triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to appropriate employees according to their needs.
Work cooperatively with fellow employees to solve problems and support the smooth and efficient flow of the practice.
Provide coverage for co-workers’ responsibilities when assigned or as needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Perform other duties or responsibilities as necessary.