Clinical Business Operations Representative 3 (HYBRID)
About The Position
The Department of Medicine at the University of Miami has an opportunity for a full-time Clinical Business Operations Representative 3. This role facilitates prompt resolution of issues related to pre- and post-care in daily clinical operations. The incumbent performs administrative and receptionist duties, including answering calls, managing patient flow, and obtaining necessary patient-care information and records. The representative assists patients courteously, efficiently, and professionally while adhering to divisional and departmental service standards. The position is described as hybrid, although the posting also refers to working onsite on the UHealth campus.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years of relevant experience.
- Skill in data entry with minimal errors.
- Ability to communicate effectively orally and in writing.
- Ability to work evenings, nights, and weekends as necessary.
- Skill in collecting, organizing, and analyzing data.
- Ability to work independently and/or collaboratively.
- Commitment to the University's core values.
- An appropriate combination of relevant education, experience, and/or certifications may be considered.
Responsibilities
- Assist the department in managing expectations surrounding pre- and post-patient care.
- Obtain or review patient demographic information, insurance information, and referral numbers.
- Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
- Answer multiple departmental telephone lines, triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
- Greet visitors and callers, handle inquiries, and direct them to appropriate employees.
- Work cooperatively with colleagues to solve problems and support the smooth and efficient flow of the practice.
- Provide coverage for coworkers' responsibilities when assigned or as needed.
- Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
- Maintain the confidentiality of all information.
- Follow University and unit-level policies and procedures and safeguard University assets.
Benefits
- Medical benefits
- Dental benefits
- Tuition remission
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
