Clinical Business Operations Representative 3

University of Miami•Miami, FL

5d•Onsite

About The Position

The University of Miami/UHealth Department of Obstetrician & Gynecologist (OBGYN) is hiring a full-time Clinical Business Operations Representative 3 to work in Miami, Florida. The role facilitates prompt resolution of pre- and post-care issues arising in daily clinical operations and performs administrative and receptionist functions, including answering incoming calls, managing patients efficiently, and obtaining necessary patient-care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. The position also supports the department’s patient-care processes by reviewing demographic, insurance, referral, and clinical-record information; managing calls and inquiries; coordinating with colleagues; and maintaining confidentiality. Duties may be expanded as necessary. UHealth is the University of Miami’s university-based health system, providing patient care supported by research and medical education. The University offers competitive salaries and a comprehensive benefits package.

Requirements

High school diploma or equivalent/relevant experience, certification, or license.
Minimum of 2 years of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Skill in using office software, technology, and relevant computer applications.
Strong, clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephone lines, triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate employee.
Work cooperatively with fellow employees to solve problems and support the smooth and efficient flow of the practice.
Provide coverage for co-workers’ responsibilities when assigned or when needed.
Develop and promote effective methods of communicating regularly with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Follow University and unit-level policies and procedures and safeguard University assets.