Clinical Business Operations Representative 2

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami/UHealth Department of Surgery is hiring a full-time Clinical Business Operations Representative 2 to work in Miami. This role facilitates prompt resolution of problems related to pre- and post-care in daily clinical operations. It performs administrative and receptionist functions, including answering calls and emails, managing patients efficiently, and obtaining necessary patient care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. For Oral & Maxillofacial Surgery, the role supports clinical operations, credentialing and compliance, administrative and financial processes, and educational and clinical events. Duties include maintaining schedules and compliance records, coordinating patient-care coverage and standing orders, managing provider credentialing documentation and hospital privileges, processing reimbursements and invoices, reconciling budgets in Workday, and coordinating departmental events. Duties are not all-inclusive and may be expanded as necessary.

Requirements

High school diploma or equivalent.
Minimum 2 years of relevant experience.
Skill in data entry with minimal errors.
Ability to communicate effectively orally and in writing.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or collaboratively.
Commitment to the University’s core values.

Responsibilities

Facilitate prompt resolution of problems related to pre- and post-care in daily clinical operations.
Perform general administrative and receptionist functions, including answering calls and emails, managing patients, and obtaining necessary patient-care information and records.
Assist patients in a courteous, efficient, and professional manner and adhere to divisional and departmental service standards.
Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorization, signatures, missing data, and other patient information.
Answer and triage incoming departmental telephone calls, respond to questions, direct calls, and document messages in appropriate software.
Greet visitors and callers, handle inquiries, and direct them to appropriate employees.
Work cooperatively with colleagues to solve problems and support efficient practice operations.
Cover co-workers’ responsibilities when assigned or as needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality and follow University and unit-level policies and procedures while safeguarding University assets.
Develop and maintain the OMFS on-call schedule, annual rotation schedule, ACC clinic schedule, and Correctional Center clinic schedule.
Modify on-call schedules to maintain uninterrupted patient-care coverage and populate shared Outlook calendars with clinic, OR, and call responsibilities.
Process physician leave requests to prevent clinical coverage gaps.
Coordinate standing orders with NotifyMD, Image First, and Scribe America.
Maintain vaccine records, track and renew medical licenses, maintain delineation of privileges and CME compliance, and request and track case log reports.
Manage JHS ID access for hospital-based patient care and prepare patient treatment plans.
Maintain provider credentialing and recredentialing documentation, ensure hospital privileges are active and compliant, and maintain clinical compliance documentation for audits.
Process reimbursements, manage discretionary funds, order clinical apparel, submit requisitions and check requests, pay invoices, and reconcile budgets in Workday.
Coordinate the OMFS Graduation Ceremony, support Research Day coverage, and coordinate guest speaker travel and reimbursements.