Clinical Business Operations Representative 2 (H)

University of Miami•Miami, FL

7d•Hybrid

About The Position

The University of Miami/UHealth Department of Neurological Surgery is hiring a full-time, hybrid Clinical Business Operations Representative 2 in Miami, Florida. This position facilitates prompt resolution of pre- and post-care issues arising in daily clinical operations. It performs administrative and receptionist functions, including answering incoming calls, managing patients efficiently, and obtaining necessary patient-care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. Department-specific work includes explaining HIPAA to patients and obtaining signatures; requesting and tracking medical records and related materials; preparing pathology slides for consultation and returning them; maintaining and assembling clinical records and charts; helping manage supplies; and performing clerical tasks. The position handles a large daily call volume of 50 or more calls and may travel within the facility and campus to retrieve records, films, or CDs. Other duties may be assigned as needed.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
At least 1 year of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to collaborate with others and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Help manage expectations related to pre- and post-patient care.
Obtain or review patient demographic and insurance information and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephone lines, triage calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to appropriate employees.
Work cooperatively with colleagues to resolve problems and support efficient practice operations.
Provide coverage for coworkers’ responsibilities when assigned or needed.
Promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information and follow University and unit policies and procedures while safeguarding University assets.
Explain HIPAA to patients and obtain signatures.
Submit signed consents to healthcare centers to initiate retrieval of medical records, pathology slides, x-rays, and other pertinent reports.
Track pending records to ensure delivery before clinic visits and notify the appropriate nurse coordinator when records are difficult or impossible to obtain.
Travel within the facility and campus to retrieve records, films, or CDs.
Prepare pathology slides for consultation and return slides to the appropriate institution or patient.
Maintain accurate clinical records in accordance with hospital policy while preserving patient confidentiality.
Assemble, complete, and process patient charts.
Assist with ordering, receiving, distributing, sorting, and storing supplies.
Report suspicious or unusual incidents to appropriate supervisory personnel.
Perform clerical duties, including receiving calls, sending faxes and emails, and scanning and copying documents.
Manage a daily call volume of 50 or more calls.
Perform other duties as assigned.