Clinical Business Operations Representative 1 (H)

University of Miami•Miami, FL

6d•Onsite

About The Position

The Department of Medicine at the University of Miami is hiring a full-time Clinical Business Operations Representative 1 to work on the UHealth campus. The role facilitates prompt resolution of problems related to pre- and post-care arising in daily clinical operations. It performs general administrative and receptionist functions, including answering incoming calls, managing patients efficiently, and acquiring necessary patient care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. The University of Miami describes UHealth as South Florida’s only university-based health system, providing patient care supported by research and medical education at the Miller School of Medicine. The role is a staff position. The University offers competitive salaries and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Skill in data entry with minimal errors.
Ability to communicate effectively in oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or collaboratively.
Commitment to the University’s core values.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephones; triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to the appropriate employee.
Work cooperatively with fellow employees to solve problems and support the smooth and efficient flow of the practice.
Provide coverage for co-workers’ responsibilities when assigned or as needed.
Develop and promote effective methods of communicating regularly with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Perform other duties or responsibilities as necessary.