Clinical Business Operations Representative 2 (H)

University of Miami•Miami, FL

6d•Hybrid

About The Position

The University of Miami/UHealth Department of Neurological Surgery is hiring a full-time Clinical Business Operations Representative 2 in a hybrid role in Miami, Florida. The representative facilitates prompt resolution of problems related to pre- and post-care in daily clinical operations. The role performs general administrative and receptionist functions, including answering calls, managing patients efficiently, and obtaining necessary patient care information and records. The representative assists patients courteously and professionally and ensures adherence to divisional and departmental service standards. Department-specific work includes explaining HIPAA to patients and obtaining signatures; requesting, tracking, preparing, and returning medical records and pathology materials; maintaining and assembling clinical records and patient charts; managing a daily call volume of 50 or more; and assisting with supply and clerical duties. The position may involve travel within the facility and campus to retrieve records, films, or CDs. The employee must maintain confidentiality, follow University and unit policies, safeguard University assets, and report suspicious or unusual incidents to appropriate supervisory personnel.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
At least 1 year of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills.

Responsibilities

Facilitates prompt resolution of problems related to pre- and post-care in daily clinical operations.
Helps manage expectations surrounding pre- and post-patient care.
Obtains or reviews patient demographic information, insurance information, and referral numbers.
Reviews clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answers and triages multiple incoming telephone calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles inquiries, and directs them to appropriate employees.
Works cooperatively with colleagues to solve problems and support efficient practice operations.
Provides coverage for coworkers’ responsibilities when assigned or as needed.
Promotes effective communication with physicians, managers, peers, trainees, and staff.
Maintains confidentiality of all information and follows University and unit policies and procedures while safeguarding University assets.
Explains HIPAA to patients and obtains signatures.
Submits signed consents to healthcare centers to initiate retrieval of medical records, pathology slides, x-rays, and other pertinent reports.
Tracks pending records to ensure they arrive before clinic visits and notifies the appropriate nurse coordinator when pertinent records are difficult or impossible to obtain.
Travels within the facility and campus to retrieve records, films, or CDs.
Prepares pathology slides for consultation and returns slides to the appropriate institution or patient.
Maintains accurate clinical records according to hospital policy while protecting patient confidentiality.
Assembles, completes, and processes patient charts.
Assists with ordering, receiving, distributing, sorting, and storing supplies.
Reports suspicious or unusual incidents to appropriate supervisory personnel.
Performs clerical duties, including receiving calls, sending faxes and emails, and scanning and copying documents.
Manages a daily call volume of 50 or more calls.
Performs other duties as assigned.