Clinical Business Operations Representative 3

University of Miami•Miami, FL

4d•Onsite

About The Position

The University of Miami/UHealth Department of Obstetrician & Gynecologist (OBGYN) is hiring a full-time Clinical Business Operations Representative 3 in Miami, Florida. The role facilitates prompt resolution of problems related to pre- and post-care in daily clinical operations and performs general administrative and receptionist functions, including answering incoming calls, managing patients efficiently, and obtaining necessary patient-care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. The University of Miami describes UHealth as South Florida’s only university-based health system, providing patient care supported by research and medical education at the Miller School of Medicine. The academic medical center serves South Florida, Latin America, and the Caribbean, and its physicians represent more than 100 specialties and subspecialties.

Requirements

High school diploma or equivalent, or relevant experience, certification, or license.
At least 2 years of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively with others and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic information, insurance information, and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple departmental telephone lines; triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate employee according to their needs.
Work cooperatively with fellow employees to solve problems and support the smooth and efficient flow of the practice.
Provide coverage for coworkers’ responsibilities when assigned or when needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Perform other duties or responsibilities as necessary.