Clinical Business Operations Representative 3 - Doral

University of Miami•Doral, FL

7d•Onsite

About The Position

The Department of Urology is hiring a full-time Clinical Business Operations Representative 3 to work on-site in Doral, Florida. The role facilitates prompt resolution of problems related to pre- and post-care in daily clinical operations and performs administrative and receptionist functions, including answering calls, managing patients efficiently, and obtaining necessary patient-care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. The position supports department leadership with clerical and administrative work, including preparing reports and presentation materials, responding to routine inquiries, planning meetings, scheduling appointments, maintaining calendars and filing systems, arranging travel as needed, composing correspondence, and greeting visitors. Department-specific duties include scheduling urology follow-up appointments and procedures, communicating with physicians and nurses about patient care, scanning outside records into the online system before clinic, directing patient medical issues to appropriate clinical staff, and assisting with CRM and patient advice requests. The role follows University and unit policies and safeguards University assets.

Requirements

High school diploma or equivalent.
Minimum of 2 years of relevant experience.
General knowledge of office procedures and operations.
Ability to accurately prepare and maintain records, files, reports, and correspondence.
Effective oral and written communication skills.
Ability to maintain effective interpersonal relationships.
Ability to process and handle confidential information with discretion.
Accuracy and attention to detail when completing assignments.
Proficiency in computer software, including Microsoft Office.
Bilingual in English and Spanish.
Excellent communication and organizational skills.
Ability to work independently and/or collaboratively.
Commitment to the University’s core values.

Nice To Haves

Prior experience in a patient-care or healthcare setting.

Responsibilities

Support the department and/or department leadership with daily clerical tasks.
Prepare basic reports, charts, budgets, and presentation materials.
Respond to routine internal and external inquiries using standard correspondence or messaging.
Plan meetings and take detailed minutes as needed.
Answer phone calls, provide information, or connect callers to appropriate staff.
Schedule appointments and update calendars.
Make travel arrangements and reservations for department leadership and staff as needed.
Compose and type correspondence; create spreadsheets and presentations.
Greet and provide general support to visitors.
Develop and maintain the department filing system.
Follow University and unit-level policies and procedures and safeguard University assets.
Schedule urology follow-up appointments and procedures as indicated by physicians, following patient appointment policies and procedures.
Communicate with physicians and nurses concerning patient care.
Manage and scan outside records into the online system so information is available to physicians before clinic begins.
Triage patient medical problems or inquiries to appropriate nursing or physician staff.
Assist with reviewing and responding to CRM requests and patient advice requests.
Perform other duties or responsibilities as necessary.