Clinical Business Operations Representative 1 (H)

University of Miami•Miami, FL

5d•Onsite

About The Position

The Department of Medicine at the University of Miami is hiring a full-time Clinical Business Operations Representative 1 to work on the UHealth campus. The role facilitates prompt resolution of problems related to pre- and post-care arising in daily clinical operations. It performs general administrative and receptionist functions, including answering calls, managing patients efficiently, and obtaining necessary patient care information and records. The representative assists patients courteously, efficiently, and professionally while ensuring adherence to divisional and departmental service standards. The University of Miami describes UHealth as South Florida's only university-based health system, providing patient care supported by research and medical education at the Miller School of Medicine. The organization serves South Florida, Latin America, and the Caribbean, with physicians representing more than 100 specialties and subspecialties and over one million patient encounters annually.

Requirements

High school diploma or equivalent.
Skill in data entry with minimal errors.
Ability to communicate effectively orally and in writing.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or collaboratively.
Commitment to the University's core values.
An appropriate combination of relevant education, experience, and/or certifications may be considered.

Responsibilities

Assist the department in managing expectations surrounding pre- and post-patient care.
Obtain or review patient demographic and insurance information and referral numbers.
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information.
Answer multiple department telephones, triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greet visitors and callers, handle inquiries, and direct them to appropriate employees.
Work cooperatively with colleagues to solve problems and support the smooth and efficient flow of the practice.
Cover coworkers' responsibilities when assigned or when needed.
Develop and promote effective communication with physicians, managers, peers, trainees, and staff.
Maintain confidentiality of all information.
Follow University and unit-level policies and procedures and safeguard University assets.
Perform other duties or responsibilities as necessary.