Specialist I, Clinical Applications (Chicago)

Sysmex•, IL

2d•$60,200 - $100,100

About The Position

The Clinical Applications Specialist (CAS) is part of a multidisciplinary team supporting equipment and middleware integration from order through go-live in laboratory environments. The role includes implementation, on-site instrument and middleware/workflow training, parameterization, rules development and testing, and technical consulting to help customers integrate Sysmex solutions efficiently and successfully. The specialist also provides field technical support for sales objectives, consults with new and existing customers, delivers advanced training workshops, and troubleshoots and resolves performance problems to support customer retention. The ideal candidate has experience in both laboratory and IT environments and a strong background in hematology. The position provides pre-sale and post-sale support, including technical presentations, Sysmex Express and instrument demonstrations, trade shows, and evaluations. The role manages assigned systems across its territory and wider geography, customer accounts, time, company assets, and expenses. It also communicates customer needs, critical gaps, product issues, complaints, and potential process or product improvements to management, peers, and other functional groups. The role is based in the Chicago, Illinois area and requires extensive travel, up to 80%, sometimes on short notice. Physical demands include light effort, routine handling of objects up to 20 pounds, and prolonged sitting, standing, or keyboard/CRT work. The position may involve periods of moderate discomfort due to noise, dust, lighting, or other conditions, and regular exposure to risk requiring alertness with minimal precautions. Customer credentialing requirements generally include proof of current vaccinations for measles, mumps, rubella, varicella, and COVID-19.

Requirements

Bachelor’s degree and 3–5 years of experience, or an Associate’s degree and Medical Technologist degree/Medical Laboratory Technician qualification with 10+ years of relevant hematology, urinalysis, or hemostasis industry experience; Armed Forces experience may be included.
Active ASCP or CLS certification.
Working knowledge and solid CLIA/COLA experience.
Strong written and oral communication skills.
Ability to analyze, problem-solve, and evaluate technical/IT data.
Ability to present thoughts and conclusions cogently and persuasively, present professionally, and gain acceptance or buy-in.
Demonstrated ability to execute moderately to highly complex single- and multisite integration activities and maintain project momentum while managing issues involving instrument operation, workflow, and middleware.
Demonstrated ability to solve complex technical, rules, and workflow concerns independently and collaboratively, including instrument or system troubleshooting.
Strong interpersonal skills and professional conduct in a highly visible, customer-facing role, including under stressful conditions.
Ability to meet customer credentialing requirements, which generally include proof of current vaccinations for measles, mumps, rubella, varicella, and COVID-19.

Nice To Haves

Supervisory experience.
Experience with LIS, HIS, or WAM.
Strong hematology experience.
Strong presentation and persuasive skills.

Responsibilities

Plan and implement Sysmex instruments, middleware, and reagents at customer laboratories.
Help customers take ownership of installed instruments and meet regulatory and validation requirements.
Train customers on newly installed instruments and manage integration activities to meet customer expectations and timelines.
Troubleshoot reagent, middleware, and instrument performance issues by investigating problems, diagnosing probable causes, eliminating alternatives, and providing solutions.
Recognize and communicate product issues, complaints, and potential improvements.
Develop and deliver customer and Technical Services training programs, including workshops and on-site training.
Manage time, territory, and accounts effectively; document activity using computers and take initiative to improve processes.
Support customer satisfaction, sales objectives, and organizational directives, and provide information about customer use and preferences to inform product usability and design.
Identify and communicate critical gaps, product issues, complaints, and potential improvements to installation and implementation processes.
Support systems assigned to the territory and greater geography to meet business demands, individually and collaboratively.
Provide technical information to direct management, peers, and other functional groups.
Provide pre-sale and post-sale support, including technical presentations, Sysmex Express and instrument demonstrations, trade shows, and evaluations.
Manage company assets and expenses within company guidelines.
Perform other duties as assigned.