Clinical Applications Specialist

LENSAR • Morristown, NJ

1d • Onsite

About The Position

LENSAR’s Clinical Applications Specialist provides training and ensures clinical competency on the LENSAR Laser System, certifying surgeons and system operators in accordance with regulatory approvals. This field-based role requires frequent travel to deliver education at system locations and, as needed, in-house. The specialist provides ongoing support and monitoring to sites in an assigned regional territory and participates in LENSAR tradeshows, wet labs, and other on- and off-site events.

The specialist trains physicians, clinicians, technicians, and internal customers on proper use of the system; maintains regular contact with assigned physicians and sites; supports system utilization and outcome optimization; and assists with clinical complaint evaluations, training materials, special projects, and collection and discussion of surgical outcome data. The role also includes topographer training and support when applicable, completing training and certification records, and coordinating with sales, field service, business development, and clinical applications management.

The position is based out of a home office and involves frequent travel to customer offices and operating rooms. Overnight travel is typical. Travel and essential duties may involve extended hours and occasional weekends. The work environment includes proximity to moving mechanical parts and exposure to laser radiation; noise levels are usually moderate. The employee must regularly communicate with internal and external customers, stand for an average of four to five hours during surgery training, and regularly lift, move, and control items weighing up to 50 pounds.

Requirements

• High school diploma or equivalent.
• Experience delivering training to medical and support staff.
• Excellent communication, negotiating, organizational, and customer relations skills.
• Strong computer and time-management skills.
• Ability to travel at least 70% within the United States and up to 25% outside the United States.
• Ability to stand for an average of four to five hours at a time during surgery training.
• Ability to regularly lift, move, and control physical inventory, office supplies, or travel equipment weighing up to 50 pounds.
• Ability to work in environments with moving mechanical parts and laser radiation exposure.

Nice To Haves

• COA, COT, or CCOA certification.
• Bachelor’s degree in life sciences and/or experience in paramedical work or working with the anterior segment of the eye.
• Understanding of human eye anatomy, corneal topography, and keratometry, including optics and refraction.
• Three years of clinical applications experience or work experience with cataract surgery in an operating theatre.

Responsibilities

• Train and educate physicians, clinicians, technicians, and internal customers on proper technique and use of the LENSAR Laser System.
• Maintain quarterly contact with physicians at assigned sites, in person, by phone, or remotely, to support proper system utilization, outcome optimization, training updates, and customer retention.
• Support surgeon, laser technician, and patient satisfaction with the ease of surgical operation using LENSAR technology, with the goal of improving procedure volume usage.
• Conduct clinical complaint evaluations under the mentorship of a Senior Clinical Applications Specialist or the Director of Clinical Applications.
• Assist in developing clinical application procedures and onsite and web-based training materials.
• Assist with special projects assigned by the direct supervisor.
• Communicate regularly with field counterparts, including Sales, Business Development, and Field Service, and with the Clinical Applications Management team.
• Participate in LENSAR events, tradeshows, and wet labs, on- and off-site.
• Understand and satisfy requirements for access to client sites, including hospitals and healthcare systems.
• Provide topographer training when applicable, ongoing support to ensure proficiency and use, and troubleshooting assistance as needed.
• Accurately complete paperwork and online data entry for surgeon and laser operator training and certification.
• Assist with collecting pre- and post-operative data and discussing outcomes with customers.
• Provide support to customers including physicians, clinical support staff, ASC and hospital staff, and physician office staff.

Benefits

• Annual bonus opportunity.
• Company-matched 401(k) plan with eligibility on the first day and immediate vesting.
• Employee Stock Purchase Plan (ESPP) and other company equity programs.
• Employer-sponsored medical, dental, and vision plans.
• Employer-paid disability insurance.
• Voluntary life insurance.
• Generous company holiday schedule.
• Paid time off program.
• Company-wide paid shutdown during the holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED