Clinical Applications Specialist

LENSAR•White Plains, NY

About The Position

The Clinical Applications Specialist provides training on the LENSAR Laser System and ensures clinical competency for surgeons and system operators in accordance with regulatory approvals. This field-based role requires frequent travel to provide education at customer locations and, as needed, in-house. The specialist provides ongoing support and monitoring for sites in an assigned regional territory and participates in LENSAR tradeshows, wet labs, and other events both onsite and offsite. The role supports physicians, clinicians, technicians, internal teams, distributors, and other customer groups in using LENSAR technology. It includes maintaining customer contact, supporting system utilization and outcomes, assisting with clinical complaints and training materials, and collecting and discussing pre- and postoperative data. The employee works from a home office and travels frequently to doctors and administrators in office and operating room environments. Overnight stays are routine; travel and essential duties may involve extended hours and occasional weekends.

Requirements

High school diploma or equivalent.
Experience delivering training to medical and support staff.
Excellent communication, negotiating, organizational, and customer relations skills.
Strong computer and time management skills.
Ability to travel at least 70% within the United States and up to 25% outside the United States.
Ability to stand for an average of four to five hours at a time during surgery training.
Ability to regularly lift, move, and control physical inventory, office supplies, or travel equipment weighing up to 50 pounds.

Nice To Haves

COA, COT, or CCOA certification.
Bachelor’s degree in life sciences and/or experience in paramedical work or working with the anterior segment of the eye.
Understanding of human eye anatomy, corneal topography, and keratometry, including optics and refraction.
Three years of clinical applications experience or work experience with cataract surgery in an operating theatre.

Responsibilities

Train and educate physicians, clinicians, technicians, and internal customers—including Sales, Field Service, and distributors—on proper techniques and use of the LENSAR Laser System.
Maintain quarterly contact with physicians at assigned sites, in person, by phone, or remotely, to support system utilization, outcome optimization, training updates, and customer retention.
Support surgeon, laser technician, and patient satisfaction with the ease of surgical operation using LENSAR technology, with the goal of improving procedure volume.
Conduct clinical complaint evaluations under the mentorship of a Senior Clinical Applications Specialist or the Director of Clinical Applications.
Assist in developing clinical application procedures and onsite and web-based training materials.
Assist with special projects assigned by the direct supervisor.
Communicate regularly with field counterparts, including Sales, Business Development, and Field Service, and with the Clinical Applications Management team.
Participate in LENSAR events, tradeshows, and wet labs, both onsite and offsite.
Understand and satisfy requirements for obtaining access to client sites, including hospitals and healthcare systems.
Provide topographer training when applicable, ongoing support to ensure proficiency and device use, and troubleshooting assistance as needed.
Complete paperwork and online data entry accurately for surgeon and laser operator training and certification.
Assist with collecting preoperative and postoperative data and discussing outcomes with customers.
Provide support to customers including physicians, clinical support staff, ambulatory surgery center and hospital staff, physician office staff, and others as directed by management.