Clinical Specialist, Neuro - Chicago

Biotronik•Oswego, IL

5d•Onsite

About The Position

BIOTRONIK Neuro is seeking a Clinical Specialist for its Neuromodulation Segment in Chicago. The role provides technical clinical expertise and support for the sales process to colleagues, current customers, and potential customers. Working with clinical and sales teammates, the specialist helps build competency, comfort, and expertise with BIOTRONIK Neuro products among physicians, support staff, and customers in the assigned geography. The position operates under general direction with a high degree of independence and judgment in planning and carrying out work, while continually improving territory efficiency. The specialist provides clinical, technical, and programming support, primarily for one or two Territory Managers, and helps strengthen customer relationships and support sales opportunities. The role includes customer education and training, account and competitor research, case support, product troubleshooting, and occasional participation in trade shows and conferences. Work may involve unpredictable schedule changes related to operating room schedules, after-hours support, and travel of 25% within or outside the assigned region. The position is based in Chicago, Illinois, and is full-time with an undefined contract type. The stated base salary range is $70,000–$130,000 per year, based on experience and qualifications. BIOTRONIK also offers a bonus program and a benefits package that includes health insurance, retirement plans, paid time off, and other perks.

Requirements

Associate degree or technical certification.
One to two years of work experience; experience working with patients in a clinical setting is strongly preferred.
Ability to communicate, understand, and educate others about clinical data in the chronic pain therapies space.
Strong clinical skills.
Excellent organizational, time-management, and prioritization skills.
Excellent interpersonal, verbal, written, and presentation skills, including the ability to communicate effectively at multiple levels and with large groups inside and outside the organization.
Ability to build strong working relationships with internal and external customers.
Ability to work an unpredictable schedule that may change on short notice because of operating room schedule changes or delays.
Ability to work to tight deadlines and manage multiple tasks with a strong sense of urgency.
Ability to work in a highly matrixed, geographically diverse business environment, both as a team member and an individual contributor in a fast-paced, changing environment.
Ability to leverage or engage others to accomplish projects.
Ability to multitask, prioritize, and meet deadlines in a timely manner.
Ability to engage customers in sales conversations as needed and as directed by a Territory Manager.
Ability to move up to 40 pounds frequently between floor, chair, table, and surfaces at approximately the same level.
Ability to perform frequent bending, squatting, and balance activities and to remain independently mobile.
Ability to remain stationary for up to eight hours total per day and up to four hours continuously.
Ability to visually examine anatomical structures using radiographic imaging.
Ability to comply with medical-facility PPE requirements related to environmental exposures.
Valid driver’s license and active vehicle insurance policy.
Ability to travel 25% within or outside the assigned region.

Nice To Haves

Bachelor’s degree preferred.
Patient interaction experience in a healthcare-related environment, such as physical therapy, medical product sales, RN, or LPN experience.
Experience working in a broader enterprise or cross-division business unit model preferred.
One to three years of experience with BIOTRONIK Neuro, a similar spinal cord stimulation (SCS) setting, or another implantable medical device company.

Responsibilities

Provide technical, clinical, and programming assistance, primarily supporting one or two Territory Managers.
Assist Territory Managers with after-hours call support and activities.
Integrate into assigned accounts, build trust and relationships, and establish rapport with customers and regional team members.
Provide complex programming and case support, enabling Territory Managers to spend more time selling.
Conduct patient-care work and educational in-services as directed.
Contact and visit clients and prospective clients, generate interest in company products, and address questions and concerns as directed by the sales manager.
Provide medical professionals with sales support, product information, training, staff education, in-services, and technical troubleshooting.
Develop and maintain in-depth knowledge of assigned accounts and customers, including competitor activity.
Evaluate accounts and develop sales strategies for capital equipment opportunities.
Gather and study information about new and existing products and monitor competitor sales, prices, and products.
Provide feedback to providers, inside and outside the operating room, on directions for use for implantable devices.
Attend trade shows and conferences as appropriate to meet clients and sales representatives and discuss product developments.
Use clinical expertise to identify customer training and in-service needs to increase use, comfort, and understanding of BIOTRONIK Neuro products.
Comply with FDA regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
Maintain positive and cooperative communication and collaboration with employees, customers, contractors, and vendors at all levels.
Perform other related duties and responsibilities as assigned.