Field Applications Specialist - Chicago, IL

Danaher Corporation•Chicago, IL

1d•$90,000 - $100,000•Remote

About The Position

Cepheid is seeking a Field Applications Specialist to provide in-field assistance to the Diagnostic Sales team for pre- and post-sale technical activities, with a primary emphasis on growing the user base of diagnostic products. The specialist provides customers with technical direction and support for instrument operation, assay implementation, and product maintenance, and conducts technical presentations and product demonstrations. The role collaborates with Sales, Marketing, Technical Support, Service, and global business units to identify and assess customer needs and deliver high-quality customer care. The position handles complex issues requiring in-depth evaluation of variable factors and independent judgment in choosing methods, techniques, and evaluation criteria. It involves building formal networks with contacts outside the area of expertise, coordinating across groups, determining methods and procedures for new assignments, and potentially coordinating other personnel. The specialist independently determines methods and procedures for new or special assignments. The role reports to the West Regional Service Manager, is part of the Customer Care Team, and is based remotely from the employee’s home, with the listed location of Chicago, Illinois. Travel of up to 75% is required. The stated annual salary range is $90,000–$100,000, and the position is eligible for bonus or incentive pay. The company also identifies a company car as part of the benefits package.

Requirements

Bachelor’s degree and at least 5 years of related work experience, or a master’s degree in the field and at least 3 years of related work experience.
At least 3 years of Medical Technologist (MT)/Clinical Laboratory Scientist (CLS) experience, or at least 3 years of formal training experience, or an equivalent combination of education and experience.
Valid driver’s license and an acceptable Motor Vehicle Record (MVR).
Ability to travel up to 75% by car and air, including possible long airport waits.
Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

FAS, MT, CLS, MLS, or MLT training or teaching experience.
Demonstrated success following corporate processes and administrative requirements, such as Salesforce.com, monthly reports, and regulatory requirements.
Proficiency with Microsoft Office programs, especially PowerPoint, online tools, and systems including LMS, Content Management, Salesforce.com, Zoom, and Microsoft Teams.

Responsibilities

Install Cepheid instruments and train customers on CLIA-waived and moderate-complexity systems and tests.
Support connectivity solutions in customer laboratories and assist customers during implementation to ensure satisfaction.
Provide ongoing support for Cepheid CLIA-waived and moderate-complexity instrumentation, software revisions, and reagent ADF changes for existing customers.
Jointly develop account strategies with Sales Representatives to grow Cepheid CLIA-waived and moderate-complexity business and retain existing business.
Coordinate with internal teams and external partners on implementation activities in health systems using both CLIA-waived and moderate-complexity systems.
Independently manage the assigned territory, including travel and scheduling aligned with business and organizational priorities.
Provide in-field pre- and post-sale technical assistance to the Diagnostic Sales team.
Advise and support customers on instrument operation, assay implementation, and maintenance of company products.
Conduct technical presentations and product demonstrations for customers.
Work with Sales, Marketing, Technical Support, Service, and global business units to assess customer needs and provide customer care.
Evaluate complex issues, select methods and evaluation criteria, coordinate across groups, and determine procedures for new or special assignments.