Field Applications Specialist

TSI, Inc. • Arvada, CO

6d • $95,000 - $110,000

About The Position

TSI is a global provider of systems and solutions that protect people, products, and the environment, including particle counters and environmental monitoring solutions for cleanrooms. The Field Applications Specialist installs equipment, delivers product training, and supports field project start-ups and commissioning, both on-site and virtually. The role also gathers and documents field feedback about products, services, and installation issues. Travel to customer sites, including international travel, is required up to 50%.

Requirements

• Associate’s degree in Business, Marketing, Engineering, or a related field.
• At least 3 years of experience providing technical and application support to customers, sales teams, and/or channel partners in the field.
• Project management experience working with customers, contractors, sales, and engineering.
• Ability to read schematics, drawings, and manuals as required.
• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Experience in cleanroom manufacturing, instrumentation engineering, or the HVAC industry.
• Knowledge of Ethernet networks.
• Experience performing system commissioning and/or validation activities.
• Experience with Microsoft operating systems.
• SQL database experience, such as MS SQL or PostgreSQL.
• Knowledge of FDA and EU GMP requirements for pharmaceutical manufacturing.
• Ability to troubleshoot complex issues.

Responsibilities

• Install hardware and software on-site to support projects.
• Develop and conduct product training on-site and through virtual tools such as webinars.
• Attend customer-site project meetings.
• Assist in writing and executing validation protocols and commissioning systems.
• Assist the Sales team with system proposals and quotations.
• Support project installations, validation, and commissioning on-site and remotely.
• Support the Sales team and customers with pre- and post-sales assistance by phone, email, and on-site visits.
• Provide customers with technical support regarding products and technologies.
• Troubleshoot hardware and software issues with monitoring systems.
• Organize and conduct in-house technical workshops.
• Present information to audiences with varied backgrounds and experience.
• Use CRM tools to track and document projects.
• Provide and document field feedback on products, services, and installation issues.
• Complete other assignments and special projects as requested.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off, paid holidays, and paid floating holidays.
• Life insurance.
• Employee assistance program (EAP).
• Professional development opportunities.
• Competitive market salary of $95,000–$110,000 per year, depending on qualifications and experience.
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the Company’s discretion.
• Dress-for-your-day policy allowing employees to select appropriate attire for each workday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree