Field Applications Specialist - TD

Roche • Indianapolis, IN

12d

About The Position

The Field Applications Specialist serves as the primary customer liaison during implementation and provides ongoing histology application support. The role plans and coordinates implementations and customer training, troubleshoots issues throughout the solution lifecycle, and provides extensive on-site advisory support for Roche Tissue instrumentation and solutions. Support is tailored to each customer based on assessment of personnel, organizational structure, workflow, and equipment capabilities, and may involve equipment, applications, systems, and IT solutions.

The specialist independently advises customers, analyzes and resolves most questions and problems, and identifies ways to improve efficiency and optimize outcomes for both the customer and Roche. The position also supports increased sales revenue by identifying opportunities for additional system consumables, such as reagents, primary antibodies, biomarkers, and software. Work is performed remotely and independently, with a field-based territory primarily covering Portland, Oregon, or Seattle, Washington, and expected out-of-state travel. Relocation benefits are not available. Regular and predictable attendance is an essential function. The role requires advanced specialized knowledge and specific training and certification, and includes responsibility for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

Requirements

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology, or Clinical Laboratory, or equivalent work experience.
• At least 3 years of experience implementing and evaluating complex laboratory or IT products, medical diagnostic equipment, reagents, and/or systems.
• Specific training and certification for the specialized area, system, or equipment.
• Effective written and verbal communication skills.
• Project management experience.
• Strong customer consultative skills, advanced scientific knowledge, exceptional customer engagement, and ability to foster strong customer relationships.
• Ability to travel out of state.

Nice To Haves

• Histotechnology experience is highly preferred.
• Experience with Pharma, academia, and research involving Roche Discovery products.
• Ability to learn and remain current on Roche solutions across fields including histology and Discovery Ultra.

Responsibilities

• Serve as the primary liaison and customer representative during implementation and provide ongoing histology application support.
• Plan and coordinate solution implementations and customer training.
• Provide on-site advisory support for Roche Tissue instrumentation and tailor customer training to assessed needs, workflows, organizational structures, and equipment capabilities.
• Troubleshoot customer issues throughout the solution lifecycle and independently analyze and resolve most customer questions and problems.
• Advise customers and drive efficiency and optimization for customers and Roche through independent analysis and problem-solving.
• Identify opportunities for additional system consumables, including reagents, primary antibodies, biomarkers, and software, to increase sales revenue.
• Maintain and continuously improve the quality system and achieve quality objectives through daily actions.
• Maintain regular and predictable attendance.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for company benefits; details are provided at the linked benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level