Field Applications Specialist- TD

Roche • Indianapolis, IN

7d • $69,600 - $129,200

About The Position

The Field Applications Specialist serves as the primary customer liaison throughout implementation and ongoing histology application support. The role plans and coordinates implementation and customer training, and resolves issues throughout the solution lifecycle. It provides extensive, visible, self-directed on-site advisory support for Roche Tissue instrumentation and tailored training based on each customer’s personnel, organization, workflow, and equipment needs, including applications, systems, and IT solutions.

The specialist advises customers and independently analyzes and solves problems to improve efficiency for customers and Roche. The role also identifies opportunities to increase sales revenue through sales of system consumables such as reagents, primary antibodies, biomarkers, and software. Work is performed remotely and independently, with extensive field-based customer support. The position requires advanced specialized knowledge of relevant instruments and scientific applications, as well as specific training and certification. The specialist independently resolves most customer questions and problems, adapting procedures and tools for complex requirements and escalating only the most complex issues. Maintaining and continuously improving the quality system and achieving quality objectives through daily actions are also part of the role. Regular and predictable attendance is essential.

This is a field-based position on a national team, with a primary territory in North Carolina and expected out-of-state travel. The ideal candidate resides in Raleigh or Charlotte, North Carolina. Relocation benefits are not available. The expected annual salary range for the North Carolina primary location is $69,600–$129,200. A discretionary annual bonus may be available based on individual and company performance.

Requirements

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology, or Clinical Laboratory, or equivalent work experience.
• At least 3 years of experience implementing and evaluating complex laboratory or IT products, medical diagnostic equipment, reagents, and/or systems.
• Advanced specialized knowledge of relevant technologically advanced instruments and scientific applications; specific training and certification are required.
• Effective written and verbal communication skills.
• Project management experience.
• Strong customer consultative skills, including advanced scientific knowledge, customer engagement, and relationship-building.

Nice To Haves

• Histotechnology experience.
• Experience with Pharma, academia, and research using Roche Discovery products.
• Ability to learn and remain current on Roche solutions across fields, including histology and Discovery Ultra.

Responsibilities

• Serve as the primary customer liaison throughout implementation and future histology application support.
• Plan and coordinate customer implementation and training, and troubleshoot issues throughout the solution lifecycle.
• Provide on-site advisory support for Roche Tissue instrumentation and tailor customer training to assessed customer needs, workflows, personnel, and equipment capabilities.
• Advise customers and independently analyze and solve issues to improve customer and Roche efficiency.
• Identify opportunities to increase sales revenue through system consumables, including reagents, primary antibodies, biomarkers, and software.
• Independently resolve most customer questions and problems, adapting procedures, processes, tools, equipment, and techniques as needed; escalate the most complex issues.
• Maintain and continuously improve the quality system and achieve quality objectives through daily actions.
• Maintain regular and predictable attendance.
• Travel out of state as required for the field-based role.

Benefits

• A discretionary annual bonus may be available based on individual and company performance.
• The position qualifies for company benefits; details are referenced through a link in the posting, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level