Field Applications Specialist- TD

Roche • Indianapolis, IN

5d • Onsite

About The Position

The Field Applications Specialist provides customer support throughout the implementation and ongoing use of Roche Tissue instrumentation and solutions, with a focus on histology applications. The role acts as the primary customer liaison during implementation and future support, planning and coordinating implementations and customer training, and resolving issues throughout the solution lifecycle. It provides extensive, visible, self-directed on-site advisory support, tailoring training and recommendations to each customer’s personnel, organizational structure, workflows, and equipment capabilities. Support may cover equipment, applications, systems, and IT solutions.

The specialist independently analyzes customer needs and issues, advises on solutions, and drives customer and Roche efficiencies and optimization. The position also identifies opportunities to increase sales of system consumables, such as reagents, primary antibodies, biomarkers, and software. Work is performed remotely and independently in a field-based role, with a primary territory in North Carolina and expected out-of-state travel. The ideal candidate resides in Raleigh or Charlotte, North Carolina; relocation benefits are not available. The role requires advanced specialized knowledge, training, and certification, and includes responsibility for maintaining and continuously improving the quality system and achieving quality objectives. Regular and predictable attendance is essential.

Requirements

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology, or Clinical Laboratory, or equivalent work experience.
• At least 3 years of experience implementing and evaluating complex laboratory or IT products, medical diagnostic equipment, reagents, and/or systems.
• Advanced specialized knowledge of a particular area, system, or equipment involving technologically advanced instruments and scientific applications.
• Specific training and certification.
• Ability to work independently and exercise judgment in analyzing customer needs and issues.
• Regular and predictable attendance.
• Primary territory is North Carolina, and out-of-state travel is expected.

Nice To Haves

• Histotechnology experience.
• Experience with Pharma, academia, and research involving Roche Discovery products.
• Ability to learn and remain current on Roche solutions across fields including histology and Discovery Ultra.
• Effective written and verbal communication skills.
• Project management experience.
• Strong consultative customer skills, advanced scientific knowledge, exceptional customer engagement, and ability to foster strong customer relationships.
• Residence in Raleigh or Charlotte, North Carolina.

Responsibilities

• Act as the primary customer liaison throughout implementation and provide ongoing histology application support.
• Plan and coordinate implementations and customer training.
• Provide extensive on-site advisory support for implementation of Roche Tissue instrumentation and tailor customer training to individual customer needs.
• Assess customer personnel, organizational structure, workflows, and equipment capabilities to help customers maximize Roche solutions.
• Advise customers on issues and independently analyze and resolve most questions and problems, escalating only the most complex issues.
• Drive efficiencies and optimization for customers and Roche through independent analysis and problem-solving.
• Identify opportunities to increase sales revenue through system consumables, including reagents, primary antibodies, biomarkers, and software.
• Maintain and continuously improve the quality system and achieve quality objectives through daily actions.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for company benefits detailed through the provided benefits link.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level