Field Applications Engineer

TrellisWare Technologies•Colorado Springs, CO

2h•$95,000 - $135,000

About The Position

TrellisWare Technologies is seeking a Field Applications Engineer (FAE) to serve as a primary technical point of contact for customers. The FAE supports business development and customer relationships by providing technical expertise, advising on or performing customer integration projects, demonstrating products and capabilities, and providing on-site subject matter expertise during field exercises. The role works with end users, vendors, and internal product development teams to improve product effectiveness and create new applications. It also identifies customer needs and requirements and develops solutions, including needs customers may not have recognized themselves. The FAE advises internal product development and engineering teams on industry trends and customer needs, providing Voice of the Customer (VoC) input from field experience and customer feedback. The position provides pre- and post-sales support, customer troubleshooting, integration guidance, demonstrations, training, technical presentations, and support for sales and business development. A strong emphasis on IP networking is required. Travel of 50–75% domestically and internationally is required. Applicants need a four-year technical degree or equivalent military-related service experience and at least seven years of related experience; 10 or more years is preferred. U.S. citizenship is required, along with an active Secret clearance or higher, or the ability to obtain one, and a U.S. passport or the ability to obtain one within three months. The role involves field work and physical activity, including lifting and carrying equipment. The posted Colorado annual pay range is $95,000–$135,000, with compensation dependent on location, experience, skills, and qualifications.

Requirements

Four-year technical degree or equivalent military-related service experience.
At least 7 years of related experience in the relevant market or technology segments.
Track record of fielding, integrating, and troubleshooting networked communications products.
Track record of communications-system deployments in applicable market segments.
Strong understanding of IP data, including addressing schemes, IP switch/router interfaces, gateway functionality, TCP/UDP protocols, and methods for transferring data over a data pipe.
In-depth understanding of military and public-safety tactical network infrastructure.
Familiarity with wideband networked military and commercial communications products and government contracting.
Understanding of military communications markets and deployment practices, including Public Safety, USSOCOM, Army, Navy, Air Force, and other government agencies and their tactical communications products.
Strong documentation skills and proficiency with PC office applications.
Ability to integrate communications products with customer systems and maximize network performance.
Knowledge of electrical and mechanical integration for radios in vehicles, aircraft, and ships.
Ability to understand complex communications and engineering concepts and explain them clearly to customers.
In-depth understanding of the design, manufacturing, testing, and sales procedures for handheld, manpack, and embedded radio products.
Ability to analyze, troubleshoot, and resolve network-performance issues through system monitoring and troubleshooting.
Ability to work independently, show initiative, and interact with engineering development teams, acquisition and procurement specialists, and communications or networking product users.
Professionalism in customer-facing field events.
Strong collaboration and interpersonal skills.
Strong initiative, proactive work ethic, and prioritization skills.
Sound judgment and analytical problem-solving skills.
Effective execution and decision-making.
Ability to champion change and innovation.
Strong written and verbal communication skills.
Ability to travel 50–75% domestically and internationally.
U.S. citizenship.
Active Secret security clearance or higher, or ability to obtain one.
U.S. passport or ability to obtain one within three months.
Ability to meet the physical demands of the role, including sitting, standing, walking, handling and reaching, stooping, kneeling, crouching, talking and hearing, and lifting or moving loads up to 50 pounds.

Nice To Haves

10 or more years of relevant experience.
Experience in U.S. Special Forces, the U.S. military, and/or commercial specialty communications communities.

Responsibilities

Provide pre-sales, post-sales, and customer support for TrellisWare products, both on-site and remotely.
Provide customers with communications solutions tailored to their specific systems.
Collaborate with end users, vendors, and internal product development teams to develop new applications for TrellisWare products.
Identify customer issues with TrellisWare products and features and work with customers to resolve them.
Adapt standard TSM product offerings to customer use cases and advise on implementing TSM to meet mission requirements.
Help customers understand advanced product features and apply them to complex use cases.
Identify risks in fielded products and products under development that could negatively affect customers.
Provide Voice of the Customer input to support product development, capturing customer expectations, preferences, and aversions.
Communicate needed feature changes or updates to the Product Management Team.
Communicate customer issues and field-operation feedback to stakeholders, including integration and product-operability outcomes, and provide workaround solutions when appropriate.
Capture field lessons learned and translate customer use cases into design and development improvements for the appropriate TrellisWare teams.
Clarify customer expectations and use case profiles to help teams develop products and documentation that meet customer needs.
Provide consultation and technical support to sales and business development, including support for new business capture, troubleshooting, demonstrations, and trade-show interactions.
Conduct field demonstrations and product training; integrate products with third-party accessories, applications, and documentation.
Craft and deliver technical presentations about TrellisWare offerings to new and existing customers.
Develop relationships with team members built on trust and respect.
Perform other related duties as assigned.