Clinical Applications Engineer

Intuitive • Cincinnati, OH

1d

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of Intuitive’s robotic technology and expands access to robotic minimally invasive care. Reporting to the Manager of Clinical Applications Engineering, the CAE helps new users progress from initial training to proficiency and provides technical expertise during clinical procedures. The role also provides design engineering with guidance and perspective on system-use nuances in the assigned market.

Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. The role requires travel of up to 70%, including travel on short notice, and may require nights and weekends. The CAE must be able to support cases across varying geographies and manage travel arrangements and related administrative tasks independently.

Requirements

• At least 2 years of technical or clinical experience in healthcare.
• Experience navigating hospitals and supporting procedures.
• Bachelor’s degree in biomedical engineering or a healthcare-based field.
• Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
• Ability to travel on a moment’s notice and support cases across varying geographies, including comfort booking and using all forms of travel.
• Self-starter who performs well autonomously and can be flexible in a dynamic work environment.
• Problem-solving ability, composure, and critical thinking in high-pressure environments.
• Collaborative approach and ability to work well in a remote team environment.
• Effective oral, written, and interpersonal communication skills, with strong situational awareness.
• Experience with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
• Ability to seek out and process large amounts of data and translate it into actionable insights.
• Desire to learn and build new skills.

Responsibilities

• Provide procedural support to new robotic system sites to promote safety and effective progression.
• Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
• Provide expert clinical product and technical assistance and training to physicians and clinical staff on effective use of Intuitive equipment during clinical procedures.
• Identify key concerns for clinical users regarding procedure adoption and work with training and development partners to evaluate and address them.
• Maintain collaboration and consistent, open communication with the global Clinical Applications Engineering team and development teams.
• Work with peers and development engineering partners to develop and share best practices and product feedback.
• Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
• Prioritize and respond appropriately to requests in a high-stress environment.
• Independently prioritize and manage travel logistics and complete associated administrative tasks in a timely manner.
• Support cases across varying geographies, including when travel is required on short notice.

Benefits

• Market-competitive compensation package including base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level