Clinical Applications Engineer
About The Position
The Clinical Applications Engineer (CAE) supports early adoption of new technology and helps expand access to robotic minimally invasive care. The role focuses on building and supporting early users as they progress through the system learning curve, providing technical expertise during clinical procedures, and helping users transition from initial training to proficiency. The CAE also provides design engineering with guidance and perspective on system-use nuances in the assigned market. The position is remote, with candidates required to reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. Travel may reach 70%, including travel on short notice to support cases across varying geographies. Nights and weekends may be needed. The role reports to the Manager of Clinical Applications Engineering.
Requirements
- At least 2 years of technical or clinical experience in healthcare.
- Experience navigating hospitals and supporting procedures.
- Bachelor’s degree in biomedical engineering or a healthcare-based field.
- Ability to work autonomously and flexibly in a dynamic work environment.
- Problem-solving ability, composure, and critical thinking in high-pressure environments.
- Collaborative approach and ability to work effectively in a remote team environment.
- Effective oral, written, and interpersonal communication skills, with strong situational awareness.
- Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
- Ability to seek out and process large amounts of data and translate it into actionable insights.
- Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
- Ability to travel on a moment’s notice, support cases across varying geographies, and book and use different forms of travel.
Responsibilities
- Provide procedural support to new robotic system sites to promote safety and effective progression.
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
- Provide expert clinical product and technical assistance and train physicians and clinical staff in effective equipment use during clinical procedures.
- Identify clinical users’ key concerns regarding procedure adoption and collaborate with training and development partners to evaluate and address them.
- Maintain collaboration and consistent, open communication with the global Clinical Applications Engineering team and development teams.
- Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
- Stay current on company product instructions for use, best practices, technical troubleshooting, relevant clinical literature, and new product information.
- Prioritize and respond appropriately to requests in a high-stress environment.
- Manage travel logistics independently and complete related administrative tasks in a timely manner.
Benefits
- Market-competitive compensation package inclusive of base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
