Clinical Applications Engineer
About The Position
The Clinical Applications Engineer (CAE) supports early adoption of new robotic technology and helps expand access to robotic minimally invasive care. The role focuses on building and supporting new users through their system learning curve, providing technical expertise during clinical procedures, and helping users progress from initial training to proficiency. The CAE also provides design engineering with guidance on system usage nuances within the market served. Candidates must reside in New York, NY; Boston, MA; or Philadelphia, PA. The role is remote, with onsite visits when requested by the leader, and requires travel up to 70%, including travel at a moment’s notice. Nights and weekends may be needed.
Requirements
- At least 2 years of technical or clinical experience in healthcare.
- Experience navigating hospitals and supporting procedures.
- Self-starter who performs well autonomously and can be flexible in a dynamic work environment.
- Problem-solving ability, composure, and critical thinking in high-pressure environments.
- Highly collaborative, with the ability to work well in a remote team environment.
- Effective oral, written, and interpersonal communication skills, and strong situational awareness.
- Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
- Ability to seek out and process large amounts of data and translate information into actionable insights.
- Desire to learn and build new skills.
- Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
- Ability to travel on a moment’s notice and support cases across varying geographies; comfort booking and utilizing all forms of travel.
- Bachelor’s degree in biomedical engineering or a healthcare-based field.
Responsibilities
- Provide procedural support to new robotic system sites to promote safety and effective progression.
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
- Provide expert clinical product and technical assistance and training to physicians and clinical staff on effective use of Intuitive equipment during clinical procedures.
- Identify key concerns for clinical users regarding procedure adoption and collaborate with training and development partners to evaluate and address them.
- Drive collaboration and maintain consistent, open communication with the global Clinical Applications Engineering team and development teams.
- Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
- Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
- Prioritize and appropriately respond to requests in a high-stress environment.
- Manage travel logistics independently and complete associated administrative tasks in a timely manner.
- Support cases across varying geographies and use available forms of travel.
Benefits
- Market-competitive compensation packages, including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
