Clinical Applications Engineer
About The Position
The Clinical Applications Engineer (CAE) supports early adoption of new technology to expand access to robotic minimally invasive care. Reporting to the Manager of Clinical Applications Engineering, the CAE helps new users progress through the system learning curve, provides technical expertise during clinical procedures, and supports the transition from initial training to proficiency. The role also provides design engineering with feedback and perspective on system-use nuances within the assigned market. The CAE provides procedural support at new robotic system sites, trains and advises physicians and clinical staff, identifies adoption concerns, and collaborates with clinical applications, sales, training, and development teams. The position requires working autonomously in a dynamic, high-pressure environment and traveling extensively, including on short notice. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan.
Requirements
- At least 2 years of technical or clinical experience in healthcare.
- Experience navigating hospitals and supporting procedures.
- Bachelor’s degree in biomedical engineering or a healthcare-based field.
- Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
- Ability to travel at short notice and support cases across varying geographies, using all forms of travel.
- Ability to work autonomously and flexibly in a dynamic work environment.
- Strong problem-solving skills, composure, and critical thinking in high-pressure environments.
- Ability to collaborate effectively in a remote team environment.
- Effective oral, written, and interpersonal communication skills, with strong situational awareness.
- Experience with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
- Ability to seek out and process large amounts of data and translate information into actionable insights.
- Willingness to learn and build new skills.
Responsibilities
- Provide procedural support to new robotic system sites to promote safety and effective progression.
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
- Provide expert clinical product and technical assistance and train physicians and clinical staff in the effective use of Intuitive equipment during clinical procedures.
- Identify key concerns affecting clinical users’ adoption of procedures and collaborate with training and development partners to evaluate and address them.
- Maintain open communication and collaborate with the global Clinical Applications Engineering team and development teams.
- Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
- Stay current on company product instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
- Prioritize and respond appropriately to requests in a high-stress environment.
- Manage travel logistics independently and complete related administrative tasks in a timely manner.
Benefits
- Market-competitive compensation package including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
