Clinical Applications Engineer
About The Position
The Clinical Applications Engineer (CAE) supports early adoption of new robotic technology and helps expand access to robotic minimally invasive care. Reporting to the Manager of Clinical Applications Engineering, the CAE supports early users as they learn the system, provides technical expertise during clinical procedures, and helps users progress from initial training to proficiency. The role also provides design engineering with guidance and perspective on system-use nuances in the assigned market. The position is remote, with candidates required to reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. It involves travel of up to 70%, including travel on short notice, and may require working nights and weekends. The role supports new robotic system sites and users, collaborates with clinical applications, sales, training, and engineering teams, and responds to requests in a high-stress environment. A bachelor’s degree in biomedical engineering or a healthcare-based field and at least two years of technical or clinical healthcare experience are required.
Requirements
- At least 2 years of technical or clinical experience in healthcare.
- Experience navigating hospitals and supporting procedures.
- Bachelor’s degree in biomedical engineering or a healthcare-based field.
- Ability to travel up to 70%; reside near a major airline or rail hub; and work nights and weekends as needed.
- Ability to travel on a moment’s notice and support cases across varying geographies, and comfort booking and using all forms of travel.
- Self-starter able to work autonomously and flexibly in a dynamic work environment.
- Problem-solving ability, composure, and critical thinking in high-pressure environments.
- Collaborative approach and ability to work well in a remote team environment.
- Effective oral, written, and interpersonal communication skills, with strong situational awareness.
- Experience working with highly complex technical systems and/or in a critical patient care setting with physicians and support staff.
- Ability to seek out and process large amounts of data and translate information into actionable insights.
- Desire to learn and build new skills.
Responsibilities
- Provide procedural support to new robotic system sites to promote safety and effective progression.
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
- Provide expert clinical product and technical assistance and training to physicians and clinical staff on effective use of Intuitive equipment during clinical procedures.
- Identify key areas of concern for clinical users related to procedure adoption and collaborate with training and development partners to evaluate and address them.
- Maintain consistent, open communication and collaboration with the global Clinical Applications Engineering team and development teams.
- Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
- Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
- Prioritize and respond appropriately to requests in a high-stress environment.
- Independently prioritize and manage travel logistics and complete associated administrative tasks in a timely manner.
Benefits
- Market-competitive compensation package, including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
