Clinical Applications Engineer
About The Position
The Clinical Applications Engineer (CAE) supports the early adoption of new technology and helps expand access to robotic minimally invasive care. Reporting to the Manager of Clinical Applications Engineering, the CAE builds and supports early users through their system learning curve, provides technical expertise during clinical procedures, and helps transition users from initial training to proficiency. The role also provides design engineering with guidance and perspective on system-use nuances in the market served. The position is remote and candidates must reside in New York, NY; Boston, MA; or Philadelphia, PA. It involves supporting new robotic-system sites and users, providing product and technical assistance and training to physicians and clinical staff, and collaborating with global Clinical Applications Engineering, Endoluminal Sales, training and development partners, and development engineering teams. Travel may reach 70%, including travel on short notice, and nights and weekends may be needed.
Requirements
- At least 2 years of technical or clinical experience in healthcare.
- Experience navigating hospitals and supporting procedures.
- Bachelor’s degree in biomedical engineering or a healthcare-based field.
- Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
- Ability to travel on a moment’s notice and support cases across varying geographies, using all forms of travel.
- Self-starter able to work autonomously and remain flexible in a dynamic work environment.
- Strong problem-solving skills, composure, and critical thinking in high-pressure environments.
- Collaborative approach and ability to work well in a remote team environment.
- Effective oral, written, and interpersonal communication skills, with strong situational awareness.
- Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
- Ability to seek out and process large amounts of data and translate information into actionable insights.
- Desire to learn and build new skills.
Responsibilities
- Provide procedural support to new robotic system sites to promote safety and effective progression.
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
- Provide expert clinical product and technical assistance and train physicians and clinical staff in effective use of Intuitive equipment during clinical procedures.
- Identify key concerns for clinical users regarding procedure adoption and collaborate with training and development partners to evaluate and address them.
- Maintain consistent, open communication and collaboration with the global Clinical Applications Engineering team and development teams.
- Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
- Stay current on company product instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
- Prioritize and respond appropriately to requests in a high-stress environment.
- Manage travel logistics independently and complete associated administrative tasks in a timely manner.
Benefits
- Market-competitive compensation package including base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
