Clinical Applications Engineer

Intuitive•Cleveland, OH

7h•$132,000 - $223,500•Remote

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of new technology to expand access to robotic minimally invasive care. Reporting to the Manager of Clinical Applications Engineering, the CAE helps early users progress through their system learning curve, provides technical expertise during clinical procedures, and supports the transition from initial training to proficiency. The role also provides design engineering with guidance and perspective on system-use nuances in the markets served. The position involves supporting new robotic-system sites and users, delivering clinical product and technical assistance to physicians and clinical staff, and collaborating with global Clinical Applications Engineering, Endoluminal Sales, training and development partners, peers, and development engineering teams. The CAE stays current on product instructions for use, best practices, troubleshooting, scientific clinical literature, and new product information, while responding appropriately to requests in a high-stress environment. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. The position is remote, with onsite attendance when requested by the leader, and requires travel of up to 70%, including the ability to travel at short notice and support cases across varying geographies. Nights and weekends may be needed. The role is listed as day shift.

Requirements

At least 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Bachelor’s degree in biomedical engineering or a healthcare-based field.
Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
Ability to travel on a moment’s notice and support cases across varying geographies; comfort booking and using all forms of travel.
Ability to independently prioritize work and manage travel logistics.
Ability to work autonomously and flexibly in a dynamic work environment.
Problem-solving skills, composure, and critical thinking in high-pressure environments.
Ability to collaborate effectively in a remote team environment.
Effective oral, written, and interpersonal communication skills, with strong situational awareness.
Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
Ability to seek out and process large amounts of data and translate information into actionable insights.
Desire to learn and build new skills.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive equipment during clinical procedures.
Identify key areas of concern for clinical users regarding procedure adoption and collaborate with training and development partners to evaluate and address them.
Maintain consistent, open communication and collaboration with the global Clinical Applications Engineering team and development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company product instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
Prioritize and respond appropriately to requests in a high-stress environment.
Manage travel logistics independently and complete related administrative tasks in a timely manner.