Clinical Applications Engineer
About The Position
The Clinical Applications Engineer (CAE) supports early adoption of new technology to expand access to robotic minimally invasive care. Reporting to the Manager of Clinical Applications Engineering, the CAE builds and supports early users as they learn the system, provides technical expertise during clinical procedures, and helps transition users from initial training to proficiency. The role also provides design engineering with guidance and perspective on system-use nuances in the assigned market. The CAE provides procedural support at new robotic-system sites and works with global Clinical Applications Engineering, Endoluminal Sales, training and development partners, and development engineering teams. The role requires maintaining current knowledge of company products, instructions for use, best practices, troubleshooting, clinical literature, and new product information. Candidates must reside in New York, NY; Boston, MA; or Philadelphia, PA. The position is remote, with onsite attendance when requested by the leader, and requires travel up to 70%, including travel on short notice and work at night or on weekends as needed.
Requirements
- At least 2 years of technical or clinical experience in healthcare.
- Experience navigating hospitals and supporting procedures.
- Bachelor’s degree in biomedical engineering or a healthcare-based field.
- Ability to travel up to 70%; reside near a major airline or rail hub; and work nights and weekends as needed.
- Ability to travel on a moment’s notice, support cases across varying geographies, and use different forms of travel.
- Ability to work autonomously, take initiative, and remain flexible in a dynamic work environment.
- Strong problem-solving skills, critical thinking, and composure in high-pressure environments.
- Ability to collaborate effectively in a remote team environment.
- Effective oral, written, and interpersonal communication skills, with strong situational awareness.
- Experience with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
- Ability to seek out and process substantial amounts of data and translate information into actionable insights.
- Desire to learn and build new skills.
Responsibilities
- Provide procedural support to new robotic-system sites to promote safety and effective progression.
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
- Provide clinical product and technical assistance and train physicians and clinical staff in effective use of Intuitive equipment during clinical procedures.
- Identify key concerns for clinical users related to procedure adoption and collaborate with training and development partners to evaluate and address them.
- Maintain open communication and collaboration with the global Clinical Applications Engineering team and development teams.
- Work with peers and development engineering partners to develop and share best practices and product feedback.
- Stay current on company product instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
- Prioritize and respond appropriately to requests in a high-stress environment.
- Manage travel logistics independently and complete associated administrative tasks in a timely manner.
Benefits
- Market-competitive compensation package including base pay, incentives, benefits, and equity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
