Clinical Applications Engineer

Intuitive•Cincinnati, OH

1d•$132,000 - $223,500•Remote

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of new technology and helps expand access to robotic minimally invasive care. The role focuses on building and supporting early users as they progress through the system learning curve, providing technical expertise during clinical procedures, and transitioning users from initial training to proficiency. The CAE also provides design engineering with guidance and perspective on system-use nuances in the market served. The position supports new robotic system sites and collaborates with global Clinical Applications Engineering, Endoluminal Sales, training and development partners, and development engineering teams. It provides clinical product and technical assistance to physicians and clinical staff during procedures, identifies adoption concerns, shares product feedback and best practices, and maintains current knowledge of product instructions for use, technical troubleshooting, scientific literature, and new product information. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. The role is remote, with onsite attendance when requested by the leader, and requires travel up to 70%, including travel on short notice and nights or weekends as needed.

Requirements

A minimum of 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Bachelor’s degree in biomedical engineering or a healthcare-based field.
Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
Ability to travel on a moment’s notice and support cases across varying geographies, and comfort booking and using all forms of travel.
Ability to independently prioritize and manage travel logistics and complete associated administrative tasks in a timely manner.
Ability to perform autonomously and flexibly in a dynamic work environment.
Problem-solving skills, critical thinking, and composure in high-pressure environments.
Strong collaboration skills, including working effectively in a remote team environment.
Effective oral, written, and interpersonal communication skills and strong situational awareness.
Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
Ability to seek out and process large amounts of data and translate information into actionable insights.
Desire to learn and build new skills.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide expert clinical product and technical assistance and train physicians and clinical staff on the effective use of Intuitive equipment during clinical procedures.
Identify key concerns affecting clinical users' procedure adoption and collaborate with training and development partners to evaluate and address them.
Maintain open, consistent communication and collaboration across assigned responsibilities with the global Clinical Applications Engineering team and development teams.
Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company product instructions for use, best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
Prioritize and respond appropriately to requests in a high-stress environment.
Independently prioritize and manage travel logistics and complete associated administrative tasks in a timely manner.