Clinical Applications Engineer
About The Position
The Clinical Applications Engineer (CAE) supports early adoption of new technology and helps expand access to robotic minimally invasive care. The role focuses on building and supporting early users as they progress through the system learning curve, providing technical expertise during clinical procedures, and helping users transition from initial training to proficiency. The CAE also provides design engineering with guidance and perspective on system-use nuances in the assigned market. The position is remote and candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan. It requires travel up to 70%, including travel on short notice, and work at night and on weekends as needed. The role reports to the Manager of Clinical Applications Engineering.
Requirements
- At least 2 years of technical or clinical experience in healthcare.
- Experience navigating hospitals and supporting procedures.
- Bachelor’s degree in biomedical engineering or a healthcare-based field.
- Ability to travel up to 70%, reside near a major airline or rail hub, and work nights and weekends as needed.
- Ability to travel on a moment’s notice and support cases across varying geographies.
- Ability to independently prioritize and manage travel logistics and related administrative tasks.
- Self-starter who performs well with autonomy and is flexible in a dynamic work environment.
- Problem-solving skills, critical thinking, and composure in high-pressure environments.
- Collaborative approach and ability to work effectively in a remote team environment.
- Effective oral, written, and interpersonal communication skills, along with strong situational awareness.
- Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
- Ability to seek out and process large amounts of data and translate information into actionable insights.
- Desire to learn and build new skills.
Responsibilities
- Provide procedural support to new robotic system sites to promote safety and effective progression.
- Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
- Provide expert clinical product and technical assistance and train physicians and clinical staff in effective use of Intuitive equipment during clinical procedures.
- Identify key clinical-user concerns affecting procedure adoption and collaborate with training and development partners to evaluate and address them.
- Maintain collaboration and consistent, open communication with the global Clinical Applications Engineering team and development teams.
- Collaborate with peers and development engineering partners to develop and share best practices and product feedback.
- Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific clinical literature, and new product information.
- Prioritize and respond appropriately to requests in a high-stress environment.
- Independently prioritize and manage travel logistics and complete related administrative tasks in a timely manner.
- Support cases across varying geographies and travel using available forms of transportation.
Benefits
- Market-competitive compensation packages that include base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
