Clinical Applications Engineer

Intuitive•Detroit, OH

14h

About The Position

The Clinical Applications Engineer (CAE) supports early adoption of new robotic technology and helps expand access to robotic minimally invasive care. The role focuses on supporting early users through their system learning curve, providing technical expertise during clinical procedures, and helping users progress from initial training to proficiency. The CAE also provides design engineering with perspectives on system-use nuances in the assigned market. Candidates must reside in Columbus, Cleveland, or Cincinnati, Ohio, or Detroit, Michigan.

Requirements

At least 2 years of technical or clinical experience in healthcare.
Experience navigating hospitals and supporting procedures.
Bachelor’s degree in biomedical engineering or a healthcare-based field.
Ability to travel up to 70%; reside near a major airline or rail hub; and work nights and weekends as needed.
Ability to work autonomously and flexibly in a dynamic environment.
Strong problem-solving skills, composure, and critical thinking in high-pressure environments.
Ability to collaborate effectively in a remote team environment.
Effective oral, written, and interpersonal communication skills, with strong situational awareness.
Experience working with highly complex technical systems and/or in a critical patient-care setting with physicians and support staff.
Ability to seek out and process large amounts of data and translate information into actionable insights.
Willingness to learn and build new skills.
Ability to manage travel independently, travel on short notice, support cases across varying geographies, and use different forms of travel.

Responsibilities

Provide procedural support to new robotic system sites to promote safety and effective progression.
Collaborate with global Clinical Applications Engineering and Endoluminal Sales to support new users through their early learning curve.
Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive equipment during clinical procedures.
Identify clinical users’ key concerns about procedure adoption and work with training and development partners to evaluate and address them.
Maintain collaboration and open communication with the global Clinical Applications Engineering team and development teams.
Work with peers and development engineering partners to develop and share best practices and product feedback.
Stay current on company product instructions for use (IFU), best practices, technical troubleshooting, relevant scientific and clinical literature, and new product information.
Prioritize and respond appropriately to requests in a high-stress environment.
Manage travel logistics independently and complete associated administrative tasks in a timely manner.
Travel on short notice and support cases across varying geographies.