Clinical Applications Coordinator

Tohono O'odham Nation Healthcare•Sells, AZ

About The Position

The Clinical Applications Coordinator serves as a specialist and integrator for implementation, training, and ongoing support of multi-service clinical software applications at the TONHC hospital and satellite clinics. The position supports the daily interface between clinicians and medical staff and the electronic health record. It is located in the TON Health Center and works under the general supervision of the Supervisory Information Technician Specialist. Temporary relocation to Sells Hospital, Santa Rosa Health Center, San Simon Health Center, or San Xavier Health Center may be required. The coordinator supports clinical applications including the Resource Patient Management System (RPMS), Electronic Health Record (EHR), and Bar Code Medication Administration (BCMA). The role works with clinical staff, departments, programmers, and technical support teams to improve application use, resolve issues, maintain accurate site parameters, and support secure and valid patient records. A bachelor's degree in a related field and specified experience in health care and clinical applications support are required.

Requirements

Bachelor's degree in Health Care Management, Health Information Management, Computer Science, or a related field.
Two years of experience in a health care setting with direct patient care, such as clinical, nursing, or allied health experience.
Two years of experience in clinical applications support in the healthcare industry.
Knowledge of Tohono O'odham culture, customs, and traditions.
Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.
Knowledge of patient rights and confidentiality.
Knowledge of patient care activities, the hospital environment, and how services and functions interact.
Knowledge of clinical applications in a health care setting and software implementation projects.
Knowledge of IT concepts, principles, methods, and practices used to manage and troubleshoot clinic application programs.
Knowledge of quality assurance and performance improvement concepts, principles, and operating principles.
Knowledge of clinical software such as EHR and RPMS.
Skill in providing superior customer service to internal and external customers.
Skill in operating word-processing, spreadsheet, and database software.
Skill in problem-solving and conflict resolution.
Ability to apply analytical skills and computer applications to manipulate information from complex databases.
Ability to collect and analyze information and develop statistical analyses, reports, or data.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds.
Ability to gather data, compile information, and prepare reports.
Ability to maintain confidentiality.
Ability to work independently, plan, coordinate, and implement projects, and complete projects on schedule.
Upon recommendation for hire, pass a criminal background check and National FBI fingerprint check, including a 39-month driving record review.
May be required to possess and maintain a valid driver's license, with no DUIs or major traffic citations within the previous three years.
If required to operate program vehicles, meet the tribal employer's insurance requirements to receive a driver's permit.
May be required, based on department needs, to demonstrate fluency in both Tohono O'odham and English as a condition of employment.

Responsibilities

Implement, train users on, and support multi-service software packages that automate capture and retrieval of clinical encounter information.
Manage and periodically review EHR site parameter customizations for accuracy and completeness, and address integration issues with other software.
Coordinate implementation of new software products obtained by the facility.
Assist staff in using new and existing software efficiently.
Troubleshoot obstacles to patient care and electronic health record use, and provide resolutions.
Analyze and evaluate processes related to information flow.
Train clinical staff on current software applications and new features, and ensure training is scheduled for new users.
Promote timely, accurate, secure, and appropriate use of clinical software applications.
Maintain awareness and understanding of clinical applications used throughout the hospital and satellite clinics, including RPMS, EHR, and BCMA.
Encourage reporting of application and system deficiencies and suggestions for improved functionality.
Promote awareness of data validity and data security.
Conduct routine check-ins with departments and discuss clinical issues related to the EHR and systems.
Work with departments and staff to refine and evaluate existing health-related software modules and programs.
Coordinate correction of deficiencies and errors in the electronic record.
Work with programmers on local software testing, identification of software problems, and requests for enhancements.
Log problems and refer issues requiring higher-level technical support to the appropriate person or team.
Research and implement techniques and technologies to develop improved methods for assigned projects.
Protect the confidentiality, security, and safety of patient records in accordance with applicable laws, regulations, and policies.
Maintain professional and technical knowledge through research, educational events, publications, professional networks, and related activities.
Contribute to team efforts, complete related results, and perform other job-related duties as assigned.