Clinical Applications Coordinator

Tohono O•Sells, AZ

About The Position

The Clinical Applications Coordinator serves as a specialist and integrator for implementing, training, and supporting clinical software applications used by the Tohono O’odham Nation Health Care (TONHC) hospital and satellite clinics. The role supports the daily interface between clinicians and the electronic health record (EHR), including application configuration, integration, troubleshooting, training, and process improvement. The position is located at the TON Health Center and works under the general supervision of the Supervisory Information Technician Specialist. Temporary relocation to Sells Hospital, Santa Rosa Health Center, San Simon Health Center, or San Xavier Health Center may be required. The coordinator works with clinical staff, departments, programmers, and technical support teams to maintain reliable and secure clinical systems, including the Resource Patient Management System (RPMS), EHR, and Bar Code Medication Administration (BCMA). The position requires safeguarding patient information under applicable privacy laws and policies, supporting data validity and security, and maintaining current technical and professional knowledge.

Requirements

Bachelor’s degree in Health Care Management, Health Information Management, Computer Science, or a related field.
Two years of experience in a health care setting with direct patient care, such as clinical, nursing, or allied health.
Two years of experience in clinical applications support in the healthcare industry.
Knowledge of Tohono O’odham culture, customs, and traditions.
Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.
Knowledge of patients’ rights and confidentiality.
Knowledge of patient care activities, the hospital environment, and interactions among services and functions.
Knowledge of clinical applications in a health care setting and software implementation projects.
Knowledge of IT concepts, principles, methods, and practices used to manage and troubleshoot clinic application programs.
Knowledge of quality assurance and performance improvement concepts and principles.
Knowledge of clinical software applications, including EHR and RPMS.
Skill in providing superior customer service to internal and external customers.
Skill in operating word-processing, spreadsheet, and database software.
Skill in problem-solving and conflict resolution.
Ability to apply analytical skills and computer applications to manipulate information from complex databases.
Ability to collect and analyze information and develop statistical analyses, reports, or data.
Ability to interact and maintain good working relationships with people from varying social and cultural backgrounds.
Ability to gather data, compile information, and prepare reports.
Ability to maintain confidentiality.
Ability to work independently, plan, coordinate, and implement projects, and complete projects on schedule.
Upon recommendation for hire, a criminal background check, National FBI fingerprint check, and 39-month driving record review are required to determine suitability for employment.
May be required to possess and maintain a valid driver’s license with no DUIs or major traffic citations within the last three years.
If a driver’s permit is required, must meet the Tohono O’odham Nation tribal employer’s insurance requirements to operate program vehicles.
Depending on department needs, may be required to demonstrate fluency in both Tohono O’odham and English as a condition of employment.

Responsibilities

Implement, train users on, and support multi-service software packages that capture and retrieve clinical encounter information.
Manage site parameter customization and address integration issues with other software packages.
Review EHR site parameters periodically for accuracy and completeness.
Coordinate implementation of new software products and help staff use new and existing software efficiently.
Troubleshoot obstacles to patient care and EHR use and provide resolutions.
Analyze and evaluate information-flow processes.
Train clinical staff on current applications and new features, and arrange training for new users.
Promote timely and accurate application use, data validity, data security, and reporting of system deficiencies and improvement suggestions.
Maintain knowledge of clinical software throughout the TONHC hospital and satellite clinics, including RPMS, EHR, and BCMA.
Conduct routine check-ins with departments and discuss clinical issues related to the EHR and other systems.
Work with departments and staff to refine and evaluate health-related software modules and programs.
Coordinate correction of deficiencies and errors in the electronic record.
Work with programmers on local software testing, problem identification, and enhancement requests.
Log problems and refer those requiring higher-level technical support to the appropriate person or team.
Research and implement techniques and technologies to develop improved approaches to projects.
Protect the confidentiality, security, and safety of patient records in accordance with the Privacy Act of 1974, HIPAA, applicable laws, and computer-related policies and procedures.
Maintain professional and technical knowledge through research, seminars, workshops, classes, conferences, publications, professional networks, and societies.
Contribute to team efforts, complete related results, and perform other job-related duties as assigned.