Clinical Applications Manager
About The Position
The Clinical Applications Specialist trains and supports users of the Electronic Health Record (EHR) and ancillary clinical systems. The role configures and optimizes clinical content in collaboration with medical staff in outpatient and inpatient settings, and evaluates and improves processes to keep them aligned with current clinical best practices. The position collaborates with Information Technology staff, other SEARHC teams, and vendors. SEARHC is a nonprofit health consortium serving the health interests of Southeast Alaska residents. The organization describes employee development and professional advancement as priorities. The position maintains clinical applications and manages users, provides training through multiple formats, develops training materials, and triages user problems. It updates application content, assesses clinical content and medical decision support systems, recommends and implements improvements, and evaluates and aligns clinical processes across SEARHC clinics. Other duties may be assigned. The role requires travel to consortium sites and may involve work outside scheduled hours, long hours, project deadlines, and stressful technical problem-solving situations.
Requirements
- High school diploma or equivalent required.
- Active nursing license in Alaska or another U.S. state required. Direct hires must have applied for an Alaska nursing license before the start date; agency staff must have an active Alaska license.
- Minimum 5 years of work experience in a medical setting; clinical experience preferred.
- Minimum 2 years of work experience with clinical information systems.
- Minimum 1 year of work experience with computer technology, such as programming, installation, report generation, or working with computer or network hardware.
- Knowledge of scheduling, radiology, laboratory, and document scanning systems.
- Knowledge of medical standards of care and best practices in outpatient and inpatient settings.
- Knowledge of clinical information systems and information technology systems.
- Interpersonal, written, and oral communication skills for working with a wide variety of internal and external customers.
- Ability to problem-solve and exercise good judgment.
- Ability to work effectively across a broad range of SEARHC sites and staff.
- Ability to anticipate needs and develop proactive problem resolutions.
- Ability to work independently and in a collaborative, team-oriented environment.
- Ability to research and analyze medical standards of care and best practices as applicable to SEARHC.
- Ability to prioritize and execute tasks effectively.
- Ability to travel to various consortium sites and occasionally for professional development and user group meetings.
- Ability to work outside regularly scheduled times and long hours to support implementations, resolve technical problems, and meet project deadlines.
- Must be able to travel 10% of the time; travel may be by jet, small aircraft, and ferry.
- Physical demands include regularly talking or hearing; frequently standing, walking, sitting, using hands to finger, handle, or feel, and reaching with hands and arms; occasionally climbing or balancing, stooping, kneeling, crouching, or crawling; and lifting and/or moving up to 50 pounds.
- Required Registered Nurse License from the Alaska State Board of Nursing.
Nice To Haves
- Bachelor of Science in Nursing (BSN) preferred.
- Clinical Informatics training preferred.
- Basic Life Support preferred.
- Clinical experience preferred.
- Inpatient clinical experience preferred.
- Teaching experience preferred.
- Experience with hospital and clinic accreditation processes preferred.
- Experience with HL7 messaging preferred.
- Advanced degrees may substitute for minimum experience on a year-by-year basis.
Responsibilities
- Maintain clinical applications in coordination with other Clinical Application Coordinators and IT staff.
- Manage users within specific clinical applications.
- Train users at all levels through classroom instruction, one-on-one training, remote shadowing, web conferencing, and live interactive video.
- Develop training materials.
- Triage user problems and assign them to appropriate subject matter experts, including Help Desk staff, PC Technicians, Network Administrators, Coders, Medical Directors, and Nurses.
- Update application content, including lab and radiology tests, medications, immunizations, and diagnosis and procedure codes.
- Continuously assess clinical content and medical decision support systems and recommend and implement improvements.
- Evaluate and align clinical processes across SEARHC clinics.
- Travel to consortium sites and occasionally attend professional development and user group meetings.
- Work outside regularly scheduled times to assist with implementation or support.
- Perform other duties as assigned.
Benefits
- Retirement benefits.
- Paid time off.
- Paid parental leave.
- Health insurance.
- Dental benefits.
- Vision benefits.
- Life insurance.
- Long- and short-term disability.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
