Clinical Applications Manager

SouthEast Alaska Regional Health Consortium•Juneau, AK

About The Position

The Clinical Applications Specialist trains and supports users of the Electronic Health Record (EHR) and ancillary clinical systems. The role configures and optimizes clinical content with medical staff in outpatient and inpatient settings, evaluates and improves processes to reflect current clinical best practices, and collaborates with Information Technology staff, other SEARHC teams, and vendors. The position maintains clinical applications, manages application users, develops training materials, and supports users through multiple training formats and problem-triage processes. It also assesses clinical content and medical decision support systems, recommends and implements improvements, and helps align clinical processes across SEARHC clinics. SEARHC is a non-profit health consortium serving the health interests of Southeast Alaska. The organization describes its employees as its strongest assets and supports their professional development and advancement. The role requires travel to consortium sites and occasional professional-development and user-group meetings, as well as work outside scheduled hours and long hours when needed for implementation, support, project deadlines, or technical problems.

Requirements

High school diploma or equivalent required.
Active nursing license in Alaska or another U.S. state required; direct hires must have applied for an Alaska nursing license before the start date, and agency staff must have an active Alaska license.
Minimum five years of work experience in a medical setting.
Minimum two years of work experience with clinical information systems.
Minimum one year of work experience with computer technology, such as programming, installation, report generation, or computer or network hardware.
Interpersonal, written, and oral communication skills for working with a wide variety of internal and external customers.
Ability to problem-solve and exercise good judgment.
Ability to work effectively across a broad range of SEARHC sites and staff.
Ability to anticipate needs and develop proactive problem resolutions.
Ability to work independently and collaboratively in a team-oriented environment.
Ability to research and analyze medical standards of care and best practices as applicable to SEARHC.
Ability to prioritize and execute tasks effectively.
Ability to work outside regularly scheduled times to support implementation or operations and to work long hours to meet project deadlines or solve technical problems.
Must be able to travel 10% of the time; travel is by jet, small aircraft, and ferry.
Regularly required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms; occasionally required to climb or balance, stoop, kneel, crouch, or crawl.
Must be able to lift and/or move 50 pounds.
Required certification: Registered Nurse License, State of Alaska, Alaska State Board of Nursing.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.
Clinical Informatics training preferred.
Basic Life Support preferred.
Clinical experience preferred.
Inpatient clinical experience preferred.
Teaching experience preferred.
Experience with hospital and clinic accreditation processes preferred.
Experience with HL7 messaging preferred.
Knowledge of scheduling, radiology, laboratory, and document scanning systems.
Knowledge of medical standards of care and best practices in outpatient and inpatient settings.
Knowledge of clinical information systems and information technology systems.
Advanced degrees may substitute for minimum experience on a year-by-year basis.

Responsibilities

Maintain clinical applications in coordination with Clinical Application Coordinators and IT staff.
Manage users within specific clinical applications.
Train users at all levels through classroom instruction, one-on-one sessions, remote shadowing, web conferencing, and live interactive video.
Develop training materials.
Triage user problems and assign them to appropriate subject matter experts, including Help Desk, PC Technicians, Network Administrators, Coders, Medical Directors, and Nurses.
Update application content, including lab and radiology tests, medications, immunizations, and diagnosis and procedure codes.
Continuously assess clinical content and medical decision support systems and recommend and implement improvements.
Evaluate and align clinical processes across SEARHC clinics.
Travel to consortium sites and occasionally to professional-development activities and user-group meetings.
Perform other duties as assigned.