Clinical Applications Coordinator

Quinault Community Health & Quinault Wellness Cent•Aberdeen, WA

14d•$72,000 - $100,000•Onsite

About The Position

Quinault Community Health (QCH) and Quinault Wellness Center (QWC) are seeking a Clinical Applications Coordinator to support and optimize the electronic health record (EHR) systems and clinical applications used across both organizations. The coordinator is one of two operational resources for clinical applications and works with medical providers, dental services, behavioral health, substance use disorder treatment, pharmacy, radiology, administrative teams, IT, vendors, and technology partners. The role helps ensure systems support accurate documentation, efficient workflows, regulatory compliance, and quality patient care. The position provides day-to-day assistance and troubleshooting for clinical applications and EHR systems; identifies workflow improvements; and assists with system updates, implementations, modules, interfaces, and enhancements. It also provides employee training and onboarding support, develops user guides and other documentation, supports reporting and data integrity, coordinates issue resolution, and promotes appropriate access, privacy safeguards, and regulatory compliance. The coordinator contributes to cross-training, continuity of operations, technology projects, and continuous improvement initiatives. The position is based at Quinault Community Health in Aberdeen, Washington. It is full-time, day shift, with travel of up to 25%. The salary range is $72,000 to $100,000.

Requirements

Meet at least one of the following education and experience pathways: a bachelor's degree in healthcare administration, health informatics, information technology, a clinical discipline, or a related field, plus at least two years of experience in patient care, healthcare operations, or clinical workflow support; an associate degree in a related field plus at least five years of experience in medical informatics, healthcare technology support, EHR systems, or clinical application support; or at least two years as a daily user of two or more of TenEleven, AdvancedMD, Dentrix, and AthenaOne, with demonstrated knowledge of clinical workflows and electronic documentation.
Knowledge of healthcare operations, clinical workflows, electronic documentation, and technology's role in patient care.
Strong troubleshooting, analytical, organizational, and problem-solving skills, including the ability to identify workflow challenges and recommend practical solutions.
Effective communication and customer service skills, including the ability to explain technical information and support users with varying levels of technical experience.
Ability to create and maintain technical documentation, workflow instructions, user guides, and training materials.
Ability to manage multiple priorities, respond to frequent interruptions, meet deadlines, and adapt to changing operational needs.
Ability to maintain confidentiality and comply with applicable state and federal requirements, including HIPAA, 42 CFR Part 2, and protected health information (PHI) safeguards.
Ability to build effective working relationships and work respectfully in a cross-cultural healthcare environment serving diverse patient populations.
Professional judgment, accountability, attention to detail, and a collaborative approach to problem-solving and continuous improvement.
Maintain Basic Life Support (BLS) certification.
Maintain a valid Washington State driver's license and meet organizational insurability requirements.
Maintain all required licenses, certifications, and credentials and complete required organizational and position-specific training within established timeframes.

Nice To Haves

Experience in primary care, dental services, behavioral health, substance use disorder treatment, or an integrated healthcare environment.
Experience supporting, implementing, configuring, or optimizing EHR systems and clinical applications.
Experience providing technical support and training to healthcare providers and staff.
Familiarity with clinical workflow design, reporting tools, dashboards, or healthcare data systems.

Responsibilities

Provide day-to-day assistance and troubleshooting for EHR systems and clinical applications, including navigation, templates, forms, documentation tools, reports, user settings, and clinical workflows.
Work with clinical and administrative teams to identify inefficiencies, assess processes, recommend enhancements, and encourage consistent use of EHR tools.
Assist with EHR upgrades, new modules, interfaces, and enhancements through planning, testing, validation, implementation, and post-launch support.
Guide providers and staff, assist with new employee system setup and orientation, and develop user guides, training materials, workflow documentation, and standard operating procedures.
Help develop, maintain, and troubleshoot EHR reports, dashboards, and data tools; identify documentation or workflow issues that could affect data accuracy and reporting.
Coordinate with departments, IT, EHR vendors, and technology partners to communicate system needs, track issues, coordinate resolutions, and document changes and enhancements.
Support appropriate system access, role-based permissions, privacy safeguards, and compliance with applicable healthcare regulations and organizational policies, including HIPAA and 42 CFR Part 2, as applicable.
Support cross-training and continuity of operations, learn additional applications, and contribute to technology projects and continuous improvement initiatives.
Maintain Basic Life Support (BLS) certification, a valid Washington State driver's license, and organizational insurability requirements.
Maintain required licenses, certifications, and credentials and complete required organizational and position-specific training within established timeframes.