Clinical Administrative Assistant/Front Desk Coordinator (Carlsbad - Flex)

One Medical • Carlsbad, CA

1d • Onsite

About The Position

One Medical is seeking a Clinical Administrative Assistant/Front Desk Coordinator to serve as an ambassador for patients and help deliver an exceptional in-office experience. The role focuses on making care accessible and welcoming, removing barriers to care, maintaining the office’s appearance, and responding to patient feedback. The position also provides support to the Practice Coordinator, Operations Manager, and in-office providers as requested.

The successful candidate brings strong communication, empathy, service orientation, adaptability, and problem-solving skills. They contribute to a collaborative, feedback-driven team and help create positive experiences for patients and teammates. This is a full-time, in-person role based at One Medical’s Carlsbad office, with flexibility to cover the La Jolla and Downtown San Diego locations as needed. The schedule is 40 hours per week, eight hours per day, Monday through Friday, between 7:30 a.m. and 5:30 p.m., likely starting at 9:00 a.m. daily. The base pay is $22.00 per hour based on a full-time schedule.

Requirements

• At least 1 year of experience in high-touch customer-facing or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A track record of persisting through change, thinking forward under pressure, and taking action to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE communication framework in patient interactions and support a fluid, positive in-office experience.
• Assist with patient intake, same-day schedule management, follow-up scheduling, billing and insurance questions, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, preparing tests, and tasking work to service-level expectations.
• Contribute to team development by participating in rounding, team huddles, and team problem-solving.
• Support in-office providers with ad hoc requests.
• Learn and use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
• Cover the La Jolla and Downtown San Diego locations as needed, such as when colleagues are on vacation or out sick.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed