Clinical Administrative Assistant/Front Desk Coordinator - FLEX - Downtown Seattle

One Medical • Seattle, WA

2d • Onsite

About The Position

One Medical is seeking a Member Support Specialist to serve as an ambassador for patients in the office and help deliver an exceptional in-office experience. The role removes barriers to care, maintains the appearance and feel of the office lobby, responds to patient feedback, and provides support to the Practice Coordinator, Operations Manager, and in-office providers. The successful candidate brings strong communication, empathy, problem-solving, and customer-service skills, and adapts to changing patient and team needs.

This is a full-time role of 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 6:30 a.m. and 6:30 p.m. The primary office is in Downtown Seattle. Flex Lab Services Specialists may also support One Medical locations in Capitol Hill and South Lake Union. Location and schedule are subject to change. The position is paid at a base rate of $22.75 per hour on a full-time schedule.

Requirements

• At least one year of experience in high-touch customer-facing or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A track record of persisting through change, maintaining a forward-thinking perspective under pressure, and taking action to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Assist senior patients with administrative tasks, including answering phone calls, sending faxes, and coordinating transportation.
• Contribute to team development by participating in rounding, team huddles, and team problem-solving, and by supporting providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
• Carry out other job-related duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed