Clinical Administrative Assistant/Front Desk Coordinator - Ballard

One Medical • Seattle, WA

2d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable. The company offers in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health. One Medical joined Amazon in February 2023.

The Member Support Specialist serves as an in-office ambassador for patients, helping remove barriers to care and provide an exceptional patient experience. The role is responsible for welcoming patients, maintaining the office’s appearance, receiving patient feedback, and providing administrative and operational support to the Practice Coordinator, Operations Manager, and in-office providers. The position calls for a service-oriented, empathetic team player with strong communication and problem-solving skills who can adapt to patient and team needs.

This is a full-time role requiring 40 hours per week, with 8-hour shifts generally scheduled Monday through Friday between 6:30 AM and 6:30 PM at One Medical’s Pediatrics office in Ballard, Seattle. The base pay is $22.75 per hour.

Requirements

• At least 1 year of experience in high-touch customer-facing or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven, multidisciplinary teams.
• A track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action on challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE interaction framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance support, monitoring patient feedback, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork tasks, test preparation, and task management to service-level expectations.
• Assist senior patients with administrative tasks such as answering phone calls, sending faxes, and coordinating transportation.
• Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed