Clinical Administrative Assistant/Front Desk Coordinator (West LA)

One Medical•Los Angeles, CA

23h•Onsite

About The Position

One Medical is seeking a Clinical Administrative Assistant/Front Desk Coordinator to serve as an in-office ambassador for patients and help deliver an exceptional patient experience. The role removes barriers to care, maintains the look and feel of the office lobby and other spaces, serves as a first point of contact for patient feedback, and provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers. The position calls for a service-minded, empathetic team player with strong communication and problem-solving skills who can adapt to changing patient and team needs. The role is full-time and in person at One Medical’s West Los Angeles office, working 40 hours per week, eight hours per day, Monday through Friday, with a stated schedule of 7:30 a.m. to 5:30 p.m. The schedule may change based on business direction. Base pay is $22.00 per hour based on a full-time schedule. The work is mostly sedentary, involving exertion of up to ten pounds occasionally and/or small amounts of force frequently. It typically involves sitting most of the time, with possible brief periods of walking or standing.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, maintaining a forward-thinking perspective under pressure, and taking action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use C-I-CARE communication practices in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and assisting with outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork tasks, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and by supporting in-office providers with ad hoc requests.
Use the company technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering free confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.
Regular team members working at least 24 hours per week and their dependents are eligible for benefits starting on the team member’s date of hire.