Front Desk Administrative Assistant

Clear Behavioral Health•Los Angeles, CA

21h•Onsite

About The Position

Clear Behavioral Health provides a continuum of mental health and substance use services through a multidisciplinary team and a person-centered approach. The Front Desk Administrative Assistant is the primary onsite point of contact for the outpatient setting, coordinating with clients and clinical staff and supporting daily operations. The role manages reception and client scheduling, provides administrative support to the clinical team, and helps maintain an efficient, safe, organized, and professional workplace in line with company standards and best practices. This is a fully in-person position, Monday through Friday, from 8:30 a.m. to 5:00 p.m., at 640 S San Vicente Blvd, Los Angeles, CA 90048. Pay is $21.00–$24.00 per hour.

Requirements

At least 1 year of front desk experience is required.
Excellent written and verbal communication skills.
Proficiency in using office equipment.
Ability to multitask, prioritize, and execute tasks in a fast-paced environment.
Experience with Apple iOS systems.
Strong organizational and project management skills.
Computer competence, including Microsoft Word and Excel.
Adherence to HIPAA regulations and confidentiality requirements.

Nice To Haves

An associate degree is preferred but not required.
Experience working in the mental health field.
Experience running Verification of Benefits (VOBs) is preferred but not required.
1–3 years of experience in a similar role is preferred.

Responsibilities

Greet clients, visitors, and staff warmly and create a positive first impression.
Answer and direct phone calls promptly and professionally.
Assist clients with appointment scheduling, rescheduling, and cancellations.
Provide information about clinic services and policies.
Manage client check-in and check-out, including insurance verification and copay collection.
Maintain and update client records accurately in the clinic management system.
Process and organize intake forms, insurance authorizations, and billing-related documents.
Coordinate communication between clients and clinicians, including scheduling and follow-ups.
Perform comprehensive Verification of Benefits (VOB) for new clients.
Monitor and maintain a clean, organized reception area.
Manage office supply inventory and order supplies as needed.
Assist with faxing, copying, and scanning documents.
Follow HIPAA requirements and maintain confidentiality of client records and information.
Ensure administrative processes comply with clinic policies and procedures.
Perform other duties as assigned.