Clinical Administrative Assistant/Front Desk Coordinator - Ballard
About The Position
One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care services. The Clinical Administrative Assistant/Front Desk Coordinator role, described in the posting as Member Support Specialist, serves as an ambassador for patients in the office and helps remove barriers to care while delivering a positive in-office patient experience. The role also helps maintain the appearance and organization of the office and serves as an initial point of contact for patient feedback, supporting the Practice Coordinator, Operations Manager, and in-office providers as needed. The position requires a service-oriented, empathetic team player with strong communication and problem-solving skills who can respond flexibly to patient and team needs. The role is based at the One Medical Pediatrics office in Ballard, Seattle, and is full-time at 40 hours per week. Shifts are generally eight hours, Monday through Friday, between 6:30 AM and 6:30 PM. Schedules may change based on business direction.
Requirements
- At least 1 year of experience in high-touch customer-facing or patient-facing roles.
- Strong written and verbal communication skills.
- Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
- A record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
- Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Responsibilities
- Use C-I-CARE principles in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
- Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking within service-level expectations.
- Assist senior patients with administrative tasks, including answering phone calls, sending faxes, and coordinating transportation.
- Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
- Use the team's technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate and complete daily work.
- Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
- Provide other job-related support as requested by the Practice Coordinator, Operations Manager, or in-office providers.
Benefits
- Paid sabbatical for every five years of service.
- Free One Medical memberships for the team member, friends, and family.
- Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
- Medical, dental, and vision plans.
- Pre-tax commuter benefits.
- Option to cash out up to 40 accrued PTO hours per year.
- 401(k) match.
- Credit toward emergency childcare.
- Company-paid maternity and paternity leave.
- Company-paid basic life insurance.
- Company-paid short-term and long-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
