Phlebotomist / Administrative Assistant - Ballard

One Medical•Seattle, WA

4d•Onsite

About The Position

One Medical is hiring a Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist / Member Support Specialist, for its Pediatrics office in Ballard. The role provides venipuncture and other clinical support services while helping patients have an exceptional in-office experience. The employee serves as an ambassador and first point of contact for patients, supports front-desk and administrative operations, and helps maintain the appearance and organization of the office. The role works with patients, providers, and teammates, using compassionate communication and problem-solving to support patient care.

Requirements

Active phlebotomy certification to practice in Washington.
At least 6 months of relevant Medical Assistant or Phlebotomist experience outside a training or externship environment.
Strong customer service skills, including the ability to build and maintain effective customer relationships and provide customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE interaction framework in clinical and administrative interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in/check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, problem-solving, and support for providers’ ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.
Perform other job-related duties assigned by management.