Phlebotomist / Administrative Assistant - Ballard

One Medical•Seattle, WA

5d•$25 - $27•Onsite

About The Position

The Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist / Member Support Specialist, supports patients at a One Medical office by providing venipuncture and other clinical support, administrative services, and a welcoming in-office experience. The position serves as a first point of contact for patients, helps remove barriers to care, maintains the appearance and organization of the office, and provides additional support as requested by the Practice Coordinator, Operations Manager, or providers. The role combines specimen collection with front-desk and administrative responsibilities. It requires strong communication and interpersonal skills, empathy, adaptability, collaborative problem solving, and a focus on patient-centered service. The position is full-time, 40 hours per week, with 8-hour shifts generally scheduled between 6:30 a.m. and 6:30 p.m. It is based at One Medical’s Pediatrics office in Ballard, Seattle, Washington.

Requirements

Active phlebotomy certification to practice in Washington State.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE interaction framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on the office.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and Department of Health reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the company technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid 100% by One Medical.
Short-term and long-term disability insurance paid 100% by One Medical.