Clinical Administrative Assistant/Front Desk Coordinator (Carlsbad - Flex)

One Medical•Carlsbad, CA

1d•Onsite

About The Position

One Medical is seeking a Member Support Specialist to serve as an in-office ambassador for patients and help deliver an exceptional patient experience. The role removes barriers to care, supports patient feedback, and maintains the appearance and function of the office lobby and other patient- and employee-facing spaces. The specialist also provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers. The position requires empathy, strong communication, service orientation, teamwork, problem solving, and adaptability. It is a full-time, in-person role based at the Carlsbad office, with flexibility to cover the La Jolla and Downtown San Diego locations as needed. The listed schedule is 40 hours per week, eight hours per day, Monday through Friday, between 7:30 a.m. and 5:30 p.m., likely starting at 9:00 a.m. daily. The base pay is $22.00 per hour based on a full-time schedule.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Flexibility to cover the La Jolla and Downtown San Diego locations as needed.

Responsibilities

Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by participating in rounding, team huddles, and team problem solving, and support in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
Provide other job-related support as assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short- and long-term disability insurance paid by One Medical.