Clinical Administrative Assistant/Front Desk Coordinator - FLEX - Downtown Seattle

One Medical•Seattle, WA

1d•Onsite

About The Position

One Medical is seeking a Member Support Specialist to serve as an in-office ambassador for patients and help create an exceptional patient experience. The role removes barriers to care, supports patient interactions and feedback, and maintains the look and feel of the office. The specialist also provides support requested by the Practice Coordinator, Operations Manager, or in-office providers. This position requires a service-oriented, empathetic team player with strong communication and problem-solving skills. The specialist works with patients and colleagues, adapts to changing needs, and contributes to a collaborative, feedback-driven team. This is a full-time role, 40 hours per week, with eight-hour shifts generally scheduled Monday through Friday between 6:30 a.m. and 6:30 p.m. The position is based at the Downtown Seattle office and may provide support at other One Medical locations in Capitol Hill and South Lake Union. Location and schedule may change. The work is mostly sedentary, with occasional exertion of up to ten pounds and brief periods of standing or walking.

Requirements

At least one year of experience in a high-touch customer- or patient-facing role.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A proven ability to persist through change, think proactively under pressure, and take action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Assist senior patients with administrative tasks such as answering phone calls, sending faxes, and coordinating transportation.
Contribute to team development by participating in rounding, team huddles, and team problem-solving, and by supporting in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.

Benefits

Paid sabbatical after every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.