Clinical Administrative Assistant/Front Desk Coordinator (La Jolla - Flex)

One Medical•San Diego, CA

1d•Onsite

About The Position

One Medical is seeking a Clinical Administrative Assistant/Front Desk Coordinator to serve as an in-office ambassador for patients and help deliver an exceptional patient experience. The role removes barriers to care, maintains the appearance and feel of the office lobby, responds to patient feedback, and provides support to the Practice Coordinator, Operations Manager, and in-office providers. The position is based at the La Jolla office, with flexibility to cover Carlsbad and Downtown San Diego locations as needed. The role includes patient intake and same-day schedule management; check-in and check-out; insurance verification; paperwork and test preparation; follow-up scheduling; and support with billing and insurance questions. The coordinator also contributes to team development, learns and uses the company’s technology suite, and handles office opening, closing, organization, and supply-restocking duties. This is a full-time, in-person position working 40 hours per week, eight hours per day, Monday through Friday, within a 7:30 a.m.–5:30 p.m. schedule, likely starting at 9:00 a.m. daily. The schedule may change based on business direction.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Flexibility to work in person at the La Jolla office and cover other listed locations as needed.

Responsibilities

Use C-I-CARE in patient interactions and support a fluid, positive in-office experience.
Manage patient intake and same-day schedules, arrange appropriate follow-up scheduling, apply knowledge of billing and insurance, monitor patient feedback, and assist with outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
Provide coverage at the Carlsbad and Downtown San Diego locations as needed.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program offering confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short-term and long-term disability insurance paid by One Medical.
Paid malpractice insurance, UpToDate subscription, continuing medical education stipend, weekly provider rounds, and discounted access to One Medical’s Annual REAL primary care conference (benefits listed for practicing clinicians).