Clinical Administrative Assistant/Front Desk Coordinator (La Jolla - Flex)

One Medical • San Diego, CA

1d • Onsite

About The Position

One Medical is seeking a Clinical Administrative Assistant/Front Desk Coordinator to serve as an in-office ambassador for patients and help deliver an exceptional patient experience. The role focuses on removing barriers to care, creating welcoming and well-maintained office spaces, responding to patient feedback, and providing support to the Practice Coordinator, Operations Manager, and in-office providers. The position is based in person at the La Jolla office, with flexibility to cover the Carlsbad and Downtown San Diego locations as needed.

The role is full-time, 40 hours per week, eight hours per day, Monday through Friday. The stated schedule window is 7:30 a.m. to 5:30 p.m., with a likely daily start time of 9:00 a.m. The base pay is $22.00 per hour based on a full-time schedule.

Requirements

• At least 1 year of experience in high-touch customer-facing or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Ability to work in person at the La Jolla office and flexibly cover the Carlsbad and Downtown San Diego locations as needed.

Responsibilities

• Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
• Perform front-of-house duties, including patient check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development by participating in rounding, team huddles, and team problem-solving, and support in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
• Provide support as requested by the Practice Coordinator, Operations Manager, or in-office providers.
• Cover the Carlsbad and Downtown San Diego locations as needed, such as when colleagues are on vacation or out sick.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed