Clinical Administrative Assistant/Front Desk Coordinator (West LA)

One Medical • Los Angeles, CA

2d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable. It offers in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health. One Medical joined Amazon in February 2023 and is building a diverse, driven, and empathetic team.

The Member Support Specialist serves as an ambassador for patients in the office, using strong interpersonal skills and a service-oriented approach to remove barriers to care and provide an exceptional in-office experience. The role helps maintain the office lobby’s look and feel, serves as a first point of contact for patient feedback, and provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers. The position requires empathy, adaptability, communication skills, problem solving, and a commitment to helping patients and teammates.

This is a full-time, in-person position based at One Medical’s office at 12301 Wilshire Blvd #100, Los Angeles, CA 90025. The schedule is 40 hours per week, eight hours per day, Monday through Friday, between 7:30 a.m. and 5:30 p.m. The base pay is $22.00 per hour on a full-time schedule. Work is mostly sedentary and may involve brief periods of standing or walking.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A track record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
• Perform other job-related duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed